Overview
As one of our Technician Specialists, you will bring the John Lewis service to customers’ homes by installing products they love as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will also share your specialised knowledge to coach and develop other delivery drivers on home installations and customer service, acting as a role model for the service John Lewis is known for.
Key Responsibilities
* Load the lorry with the day’s deliveries and work alongside the warehouse team.
* Demonstrate respect and courtesy for the customer’s home and handle unexpected situations to find the best possible solution for customers.
* Install products efficiently and demonstrate how they work once installed.
* Keep up to date with new products and technologies to perform at your best.
* Maintain a safe working environment. This role involves heavy lifting, delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
* Coach, develop and assess delivery driver colleagues and share knowledge on home installations and customer service.
Essential skills and experience
* Previous installation experience; we will assist with our installer accreditation.
* Manual C1
* UK driving licence (maximum of 6 points)
* DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by day one, and Tachograph Card
* Previous experience driving a 7.5-tonne vehicle
* Previous experience in a customer-facing role
* Great verbal communication skills both over the phone and in person
* Good understanding of technology
Desirable skills and experience
* Experience in home delivery and installation of electrical and furniture products
* Installation and disconnection of white goods
* Experience with electrical installations (including integrated appliances) and TV wall mounts
* Ability to evidence skills to replace domestic light fittings, accessories and cooking appliances
* Flat-pack assembly
Additional information
Due to its nature, you must be 18 years or older to work in this role.
Contractual pay includes an Evening Premium (£3.00 per hour, 18:00–22:00) and a Night Premium (£4.00 per hour, 22:00–06:00). This also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements.
As a John Lewis Partner, you will be part of the UK’s largest employee-owned business, focused on delivering great service and a positive work environment. We support flexible working where possible.
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