Company Description
Are you ready to join the forefront of technology innovation with Netcompany?
As one of the fastest-growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe while evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs.
Job Description
* Capable of building strong relationships with client counterparts and internal delivery teams.
* Possesses a working understanding of the service management framework, including ITIL practices, processes, and procedures.
* Acts as a conduit between delivery teams (ISD, Ops, Modern Workplace, APD, Service Assurance), Netcompany's partners, and the client to ensure that agreed service levels and customer expectations are met.
* Has the ability to create and review service management processes and procedures, in line with client requirements.
* Can identify improvement opportunities and contributes to the continual improvement of all practices, processes, and procedures to enhance the delivery of services and create value for clients.
* Has an awareness of deliverables and understands the implications of non-delivery.
* Is developing an awareness of risk management, identifying opportunities for growth, and negotiation.
* Undertakes own work with an awareness of cost implications. Ensures tasks are completed efficiently to ensure close adherence to cost models.
* Supports the SDM with management of major incidents and/or escalations, confidently managing progress against agreed actions and communicating updates.
* Understands reporting responsibilities for their delivery/deliveries and can capture, interpret, and report on data related to that delivery. Supports the SDM during performance reviews with the client, Netcompany's delivery teams, and partners.
Qualifications
* Proven experience in incident and request management.
* Strong understanding of ITIL framework and best practices.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work under pressure and manage multiple priorities.
Additional Information
Additional Requirements:
* Must be reliable and flexible.
* Hours of work will be between 08:00 - 18:00, with an 8-hour working day staggered across the 10-hour timeframe.
Essentials
* Must be willing to do UK-based travel for projects.
* Must have the right to work in the UK.
* Must be able to attain a UK Security Clearance.
Benefits include
* Hybrid working model with some flexible working.
* 25 days’ holiday.
* Private Medical Health care via Vitality.
* Pension contribution, Life Assurance.
* Support for professional certifications as part of learning and development.
* A range of retail discounts covering restaurants, supermarkets, travel, leisure, and health and well-being services.
* Access to Employee Resource Groups that represent diverse backgrounds, providing a platform to connect, learn, and support one another.
Company Information
Join Netcompany, ranked 5th on the UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards 2024.
We pride ourselves on our entrepreneurial spirit, doing things differently. Our culture promotes low bureaucracy, high agility, and flexibility, enabling everyone to contribute their best.
Founded in the UK through the acquisition of Hunter Macdonald in 2017, we are one of Northern Europe's leading IT companies, with over 7,400 employees and offices across the UK, Denmark, Norway, Poland, Holland, and Vietnam.
Netcompany is committed to an inclusive, barrier-free recruitment process. We operate a Disability Confident Interview Scheme, offering guaranteed interviews to applicants with disabilities who meet minimum role criteria. Please opt in if you wish to be considered under this scheme.
If you require reasonable adjustments or support during the recruitment process, contact us at reasonableadjustments@netcompany.com.
#LI-RS1
#J-18808-Ljbffr