TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.
The role of Account Management is to oversee the strategic commercial relationship between TAG and its valued clients. This position plays an important role within the UK Account Management team, supporting the delivery of exceptional service and long-term value to some of our largest and most important corporate accounts.
The role focuses on maintaining and strengthening client relationships, acting as a key point of contact to ensure client needs are clearly understood and effectively supported. This includes working closely with Operations and other internal teams to proactively identify solutions to business or client challenges while maintaining a consistently high level of service delivery.
The position also contributes to strengthening client partnerships, supporting account growth, and driving continuous improvement across the overall customer experience.
Responsibilities & Duties
* Full ownership and accountability for an individual portfolio of premium corporate customers, including delivering all account management activities in line with TAG standards, such as delivering quarterly review meetings and providing strategic advice on client travel programme
* Ownership for wider UK Corporate client base and accountable for driving following metrics profit, retention, and growth
* Proactively support the Head of Account Management in delivering the department objectives, managing and motivating staff, technology adoption, continuous department improvement and excellent customer relationships
* Work with the Head of Account Management to increase customer satisfaction levels across the business, measured through regular customer satisfaction surveys with an objective of increasing the UK Corporate NPS and client retention
* Build and develop multi-level relationships with customers, including proactively reviewing UK client base, potential risks or gaps
Qualifications
* Knowledge of key client market (Professional Services, Financial and Entertainment)
* Hubspot competent
* Proven record of understanding company business and values, successful client management and high client satisfaction
Experience TAG Perks
At TAG, our company Values matter. Every member of our team exemplifies Teamwork, have an Ambitious spirit and have a Genuine attitude. It’s what makes us who we are!
* Package: Market competitive salary with an attractive bonus structure.
* Flexibility: Offering a hybrid model between our office and home.
* People - Focused Culture: AtTAG, we are fortunate to have exceptional people across our entire business — those who prioritise a teamwork mentality, an ambitious spirit and a genuine attitude — even when the going gets tough.
* Extras: Career development opportunities, lunch & learns and employee discounts.
We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to UK-Recruitment@tag-group.com.
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