Receptionist - Full-Time
Hoar Cross Hall, Staffordshire
About Us
Welcome to Hoar Cross Hall, a historic estate and luxury spa resort set in the heart of Staffordshire. Blending the grandeur of a stately home with state-of-the-art wellness facilities, we offer our guests an unforgettable escape, where elegant surroundings meet world-class hospitality.
At Hoar Cross Hall, we believe in creating exceptional experiences for our guests and our team. We treat every guest like a friend of the family, and we hire people who bring passion, warmth, and professionalism to everything they do. If you're looking for more than just a job, and want to grow within a team that values your potential, we’d love to hear from you.
The Role
Are you passionate about people and take pride in delivering exceptional service? Whether you're the natural host at home or someone who thrives on making others feel welcome, this could be the ideal next step in your hospitality career.
As a Receptionist, you'll be at the heart of the guest experience, creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check-ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return.
Key Responsibilities
* Welcoming guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.
* Handling reservations, check-ins, and check-outs efficiently and accurately.
* Answering all phone calls professionally, efficiently, and in a friendly manner.
* Maintaining a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
* Assisting with guest inquiries and provide information about the property and local attractions.
* Following procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures.
* Effectively sell packages and additional treatments to guests.
* Providing support for other administrative duties as required by the team.
What We’re Looking For
Essential Skills and Experience:
* Have excellent communication and interpersonal skills
* Be polite, professional, and guest-focused approach
* Be confident in using booking systems and handling multiple tasks at once
* Have a sales-minded attitude with the ability to promote services and packages
* Have knowledge of spa and hotel operations is a plus (training provided)
Shift Patterns
* 37.5 hours per week
* Working 5 out of 7 days including weekends and bank holidays
Why Join Hoar Cross Hall?
* * Work in a picturesque, historic
estate with a focus on luxury and high standards in hospitality
* Complimentary Spa Day on work
anniversaries at any of our company spas
* Free meal provided daily
through our staff canteen
* Complimentary use of leisure
and spa facilities
* Access to the Employee
Assistance Program
* 30% discount on overnight stays
and spa days
* Discounts on food, drink and
retail across our venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and
training programme
* Perkbox Online benefits and
discounts
* On-line Doctor support
(appointments/prescriptions)
* A fun, supportive and inclusive
work environment with loads of development opportunities
Additional Information
* Please note that due to our rural location, there are no public transport links, therefore access to your own reliable mode of transportation is strongly recommended.
* At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently.
Be Part of Our Family
They say you can’t choose your family, but at Hoar Cross Hall, we believe differently. We choose passionate people who bring positivity, professionalism, and warmth to our team. If that sounds like you, we’d love to welcome you to the Hoar Cross Hall family.