We are on the hunt for bold, innovative thinkers who are ready to help push the boundaries of science and make a tangible difference in the world. Hobson Prior is seeking an Administrative Assistant to join a dynamic team in the pharmaceutical industry. This role involves providing professional support for handling inquiries, requests, complaints, and orders through various communication channels. You will ensure all interactions are managed efficiently and recorded accurately. This position offers a hybrid work environment with some office-based days in Milton Keynes. Please note that to be considered for this role you must have the right to work in this location. Responsibilities: Handle customer service queries and business inquiries. Process customer orders using business systems like SAP. Manage the order process from start to finish, ensuring timely delivery and invoicing. Respond to customer calls and resolve complaints or disputes. Support finance-related queries and credit claims. Generate regular reports and manage incident reports. Assist with meeting preparations and administrative tasks. Maintain a tidy workspace and adhere to company policies. Seek opportunities to improve system efficiency. Key Skills and Requirements: Strong problem-solving and decision-making skills. Ability to work methodically and as part of a team. Proficient in computer systems, especially CRM and Excel. Detail-oriented with excellent organizational skills. Self-motivated and eager to learn. Capable of multitasking and connecting with diverse individuals. Positive attitude and proactive approach to challenges. For more information, please contact Mandi Cakwe. If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page. Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy. By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.hobsonprior.com/privacy-policy