In your role as our Infrastructure Systems Administrator & Engineer you will help us achieve our goals and deliver success on behalf of our customers by:
* Providing Infrastructures internal 2nd line support service.
* Maintaining, securing & improving both on-prem and cloud Infrastructures.
* Scheduling & executing regular maintenance tasks.
Responsibilities
As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.
* Triaging 2nd line infrastructure support tickets, project requests
* Monitoring-for, triaging & resolving infrastructure & application system issues
* Scheduled & manual systems maintenance, support, monitoring, audit, and reporting (including backup management, vulnerability remediation, configuration management)
Must have Skills;
* AD, Azure, MS365 suite, Hyper‑V, RDS, AWS, MFA, SSO, Identity & Access Management.
* Incident, change & problem management (incl. 3rd parties)
* Process‑driven ITSM tooling (Jira, ServiceNow or similar)
* Ansible
* DataCentre monitoring & out‑of‑band hardware management
* OS & Application patching tools
* Structured troubleshooting methodologies
* Enterprise Microsoft systems installation, troubleshooting & maintenance
Hybrid Role with 3 days based in Cambridge
We will only consider Candidates within an hour commute of Cambridge.
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