Overview
The Post-holder will ensure that the Trust’s IT systems provide a continuous service to all departments within the Trust and associated stakeholder business. They will be a key technical resource available within IT and as such will have technical excellence in one or more key areas, and be able to provide specialist advice and expertise. This role requires a high level of technical competence, excellent analytical skills, an ability to convey complex technical ideas to other Trust staff and management, an ability to organise complex plans and execute them and an ability to work unsupervised without reference to a manager.
Responsibilities
* Provision of technical advice and support for all computer operating systems, ensuring the provision of adequate technical skills – from within the team or from contractors – to support these systems.
* Work with the IT Server and Storage Lead to ensure an effective, efficient and respected systems support service is maintained to the Trust by adhering to agreed policies, standards and procedures.
* Assist with the development and maintenance of disaster recovery arrangements and contingency planning, including testing of these arrangements.
* Support IT Operations to ensure that computer security processes and appropriate backup strategies are in place for all Trust corporate systems.
* Ensure integrity of IT server systems, application and user data (both clinical and non-clinical) by performing regular backup checks and test restores.
* Provide 2nd and 3rd line support and expertise, to Service Desk, IT Desktop, Networks, Implementation and Development and Operations staff to ensure the timely closure of Helpdesk calls.
* Provide support to the Implementation and Development team during project rollouts, planned work and moves.
Organisational Context
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
About the Trust and the Role
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
This advert closes on Thursday 30 Oct 2025
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