Senior Business Analyst role at TAG
TAG provides high-touch, personalised travel and event management services to major brands, executives, and productions. Our mission is to alleviate stress and complexity of travel by uncovering solutions that help clients reach their goals. We value a fun, changing, and challenging environment and welcome ambitious, team-oriented professionals.
Overview
We are looking for a full-time (35 hours per week) Senior Business Analyst to support our growing IT Department. The role involves collaborating with global teams to support company initiatives and proactively deliver day-to-day responsibilities with innovative solutions.
Responsibilities & Duties
* Seek solutions and address deficiencies in a product, process or knowledge and manage delivery into production and live use for TAG business across all regional offices
* Define and develop capabilities of an existing product or process in live operation
* Capture and transform business requirements into technical solutions
* Analyse APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services, etc.
* Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems
* Oversee governance across a portfolio of complex initiatives, spanning multiple global TAG divisions and regions, ensuring alignment to company strategic objectives
* Identify how proposed solutions will address business goals while maintaining adherence to travel industry rules and best practices
* Manage a team of Business Analysts, including day-to-day people management, coaching and mentoring, motivation and supervision, workload distribution, performance, appraisals, and absence management
* Other duties and responsibilities as assigned
Qualifications
* Previous experience at a senior level, managing a team, and delivering business system and process change
* Demonstrated understanding of UML and other common modelling languages and tools
* Competent user of Microsoft Office 365 and collaboration tools
* Working knowledge of airline booking tools, Travelport or other GDS systems
* Proficiency in commercial IT/software delivery, and airline or general travel industry experience
Experience TAG Perks
* Competitive salary DOE
* Private Medical and Dental Insurance
* Wellness/EAP programme
* Employee discounts
* Enhanced employer pension contributions
* Service-based holiday entitlement
We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to UK-recruitment@tag-group.com.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Research, Analyst, and Information Technology
Industries
* Travel Arrangements
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