Details
Reference number
424269
Salary
£73,900
New entrants to the Civil Service will start their role on the salary band minimum: £73,900 for National Roles and £77,900 for London Roles. A Recruitment Retention Allowance (RRA): Up to £13,700 is available for candidates who demonstrate exceptional skills and experience.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Grade 6
Contract type
Permanent
Business area
HO - Digital Data and Technology - Delivery
Type of role
Digital
Information Technology
Working pattern
Flexible working, Full-time, Compressed hours
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Croydon, Manchester, Sheffield
About the job
Job summary
As a Lead Outcome Technology Delivery Manager, you will be accountable for the delivery of outcomes through the complex technology products and services delivered by multiple teams. You will set up your teams for success and represent the delivery of outcomes to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will ensure that decisions are made through effective, efficient governance, leading to better outcomes.
As a leader in the Home Office Technology Delivery community, you'll share knowledge and experience with colleagues across the department and wider Government, building skills, advising others, and applying good practice and standards.
You will support the UK's security and prosperity through the technology outcomes that your teams deliver.
Due to business requirements this post is available on a Full Time/Flexible Working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.
We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.
We're recruiting Digital, Data and Tech professionals to join the Home Office, working in a wide range of roles. Watch this video to hear from members of the team talking about the projects they work on and their experience of working here.
Job description
The Metis Product team, part of the Home Office's Digital, Data and Technology Directorate, delivers a modern Enterprise Resource Planning (ERP) solution based on Oracle Fusion. This system streamlines business processes, supports staff with simplified applications, and enables data-driven decision-making. The success of Metis depends on strong business engagement, effective staff adoption, and the willingness to transform existing policies to embrace industry best practices.
As Lead Outcome Technology Delivery Manager, you are responsible for aligning the delivery of Metis with the strategic product roadmap. You will collaborate with Product Management, Architecture, and Service Management to ensure the seamless delivery of solutions that meet both user needs and organisational priorities. Your duties include coordinating multiple teams, managing risks and dependencies, and overseeing supplier contributions. Financial management is also central, managing budgets and tracking spend to ensure value for money.
Your role requires establishing governance and assurance mechanisms, driving continuous improvement, and fostering a culture of collaboration and accountability. You will engage with senior stakeholders across the Home Office and wider government, champion best practices, and play a visible leadership role in the delivery community.
Main Responsibilities:
* Lead delivery of technology outcomes across multiple teams within cost and time constraints, ensuring that realistic plans are maintained. Ensure regular, accurate communication with stakeholders and engagement with appropriate governance.
* Create the right environment for teams to work together towards common goals, empowering healthy and effective cross-team collaboration and joined-up delivery. Monitor the health of interactions between teams and resolve issues.
* Ensure that governance is efficient and able to make decisions, that teams understand, prepare for and engage with governance, and that actions required following governance decisions are completed.
* Ensure that risks are identified, and their impact and probability are understood. Ensure risks are mitigated, involving specialists where necessary.
* Identify and understand stakeholder groups and their needs. Develop stakeholder engagement strategies and plans and lead teams in executing them.
* Work proactively with suppliers involved in delivery, monitoring their performance and collaborating to resolve issues. Help to improve supplier management processes.
Person specification
Essential Criteria:
You'll have a demonstrable passion for delivery with the following skills or some experience in:
* Facilitating the delivery of technology products and services throughout their lifecycle, across multiple teams.
* Bringing teams together to work towards common goals, identifying and rectifying issues in the links between them.
* Ensuring that governance processes run efficiently and effectively.
* Identifying, prioritising and managing risks, issues and dependencies.
* Leading teams in understanding and communicating with technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships
* Working with suppliers, monitoring their performance, and resolving problems.
* Applying previous experience in Oracle fusion, or similar ERP systems, to drive deliveries and to identify, understand and analyse key metrics in order to improve team delivery.
SFIA capability framework
Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office.
This is a link to the capability framework: All skills A - Z English (sfia-). We use set SFIA technical skills to form our interview questions and we will assess.
The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).
SFIA levels of responsibility – Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below.
SFIA Technical Skills:
Strategy and Architecture
* Governance, Risk and Compliance
* Governance (GOVN) – level 4
* Risk Management (BURM) – level 4
Change and Transformation
* Change Implementation
* Project Management (PRMG) – level 5
Relationships and Engagement
* Stakeholder Management
* Stakeholder Relationship Management (RLMT) – level 5
* Supplier Management (SUPP) – level 4
* Team Dynamics and Collaboration (HO33) – level 4
Desirable Skills
* Supporting junior colleagues, contributing to a Community of Practice, and presenting expertise.
* Preferred qualifications cover recognised delivery methodologies (e.g. Scrum, Lean Kanban, SAFe, Prince), and certifications in delivery and related disciplines including BA, Product Owner, Product Manager, and Relationship Manager.
Technical skills
We'll assess you against these technical skills during the selection process:
* Governance (GOVN) – level 4
* Risk Management (BURM) – level 4
* Project Management (PRMG) – level 5
* Stakeholder Relationship Management (RLMT) – level 5
* Supplier Management (SUPP) – level 4
* Team Dynamics and Collaboration (HO33) – level 4
Benefits
Alongside your salary of £73,900, Home Office contributes £21,408 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
You'll also have access to the same benefits available to all civil servants in the Home Office:
* An in-year performance bonus scheme.
* A Civil Service pension with employer contribution rate of 28.97%, depending upon salary.
* 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King's Birthday, rising further with service.
* Flexible working options to enable you to achieve the work life balance that right for you including.
* Training and development opportunities tailored to your role.
* A culture encouraging inclusion and diversity.
* Season ticket loans and rental deposit loans.
* Cycle to work and payroll giving.
* Employee discounts - including a huge number of retailers, Microsoft Home Use programme and gym membership.
* A variety of staff recognition schemes including thank you vouchers.
* Health and wellbeing initiatives including monthly mindfulness sessions.
* Staff support networks.
* Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
* Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
* Up to five days paid leave for volunteering.
* Study leave and support for studying for a qualification or other accredited development relevant to your role.
You can find more information at Benefits - Home Office Careers
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
As part of the application process you will be asked to complete a Personal Statement (1000 words) and a CV which will be marked.
Please note your personal statement should include all your relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples.
Your CV should outline your recent career history and skills/experience, including any key achievements in each role.
Your CV will be scored and used to provide further context on your personal statement, and support conversations at interview.
Further details around what this will entail are listed on the application form.
Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender. (Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected).
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sift stage
The sift will be held on the Personal Statement (1000 words) and CV. Please read the essential skills for this position carefully. We will only consider those who meet the listed requirements.
Interview stage
Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) using technical-based questions.
Sift and interview dates
Sift will commence from 16th October 2025.
Interviews will be held from 6th November Subject to the Panel's operational requirements/priorities)
Interviews will be conducted remotely via MS Teams.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
UK residency and security requirements
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page
Further information
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
Reserve List
A reserve list may be held for a period up to 12 months from which further appointment may be made.
Similar roles
Job offers to this post are made based on merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.
Visa Sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
Recruitment & Retention Allowance
This post is eligible for a DDaT Recruitment Retention Allowance. Successful candidate with exceptional skills and experience may apply for a Recruitment and Retention Allowance. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.
Working at the Home Office
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
If you are successful in this position and choose to accept the provisional offer for this role, you will be removed from all other Home Office reserve lists at the same grade.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of acceptable ID documents.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
New entrants are expected to join on the minimum of the pay band.
Transfer Terms: Voluntary
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
The ideas and experience provided by candidates during the recruitment process must be their own. Where plagiarism has been identified (which could include content generated by Artificial Intelligence), candidate applications may be rejected. Existing Civil Servants found to have plagiarised may be subject to disciplinary action.
Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via
* as soon as possible before the closing date to discuss your needs
* Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : AC Recruitment
* Email :
Recruitment team
* Email :
Further information
If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission