University Hospitals Dorset NHS Foundation Trust
Healthcare Support Worker- Orthopaedic Outpatients Department
Closing date: 09 November 2025
Are you passionate about caring for others?
Why not join the NHS in a rewarding career as a Healthcare Support Worker?
We can offer fully supported training for the role as well as support and guidance to career progression in our Orthopaedic Outpatients Department.
No previous experience is necessary, as we provide the training you will need to succeed in this role. We offer a bespoke full induction, support you through the care certificate and beyond, with mentors on the wards to help you reach your potential and deliver first class care to our patients.
This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.
Our HCSWs are invaluable to the trust and play an integral role in the wards and departmental teams. The role of a HCSW can be challenging but overall rewarding. Working alongside likeminded people, our teams are caring, compassionate and inclusive. We believe in "growing our own" and support progression pathways to staff nurse training applications.
Main duties of the job
PLEASE NOTE: We cannot offer sponsorship for this role.
Full time and part time hours available.
Monday to Friday 8:00 - 18:00pm no bank holidays or weekends. Minimum hours are 19 hours per week.
Fully flexible across all shift patterns.
To work as an effective member of the team under the supervision and direction of a registered health care professional, providing dignified, compassionate and safe care for patients and ensuring high standards of documentation are maintained. To undertake all duties listed however these duties will vary. This could include working with children and young people right through to older people. No duties should be undertaken unless appropriate training or induction has taken place in accordance with trust policies.
As part of the selection process you will be required to complete a numeracy and literacy assessment alongside an interview.
Current base Location: Royal Bournemouth Hospital. PLEASE NOTE - the Orthopaedic Outpatients Department is due to move to Poole Hospital in spring/summer 2026 - see further information below.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
There is a planned move for this service anticipated during Summer 2026, when this role and base of work will relocate to Poole Hospital.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
* Good standard of Numeracy & Literacy
* Completion of a competency based workbook or relevant experience to vocational level 3
* Short courses to undertake patient and clinical care duties
Experience
* Ability to adapt and learn in a health care environment
* Experience of working with the public
* Previous experience of working within a care environment
* Experience of working as part of a multidisciplinary team
* Basic food handling
* Previous experience of working in the NHS
Knowledge
* An understanding around basic patient care
* Understanding of the importance of the promotion of health and well-being
* Knowledge of care and related procedures, clinical observations
* Orthopaedic knowledge
Technical
* Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
* Ability to communicate clearly and effectively (to understand and be understood)
* Ability to follow clear instruction and feed back to senior staff.
* Ability to work as part of a team, as well as on own initiative.
* IT literate
* Completed competency-based training to carry out routine for venepuncture and ECG
* Awareness of EPR, ICE, Intouch, Ecamis, PACS
Other
* Ability to communicate with all levels of staff
* Ability to exchange factual information accurately
* Ability to deal with sensitive situations
* Patient and calm
* Kind and compassionate
Personal Attributes
* Open and approachable
* Positive and flexible approach
* Understands limits of own responsibility
* Willingness to learn new skills
Language requirement
* Able to speak English as necessary to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Dorset NHS Foundation Trust
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