Job Description
Business Unit: Branch Network
Salary Range: £23,500 - £25,000 per annum DOE + Benefits
Location: Harrogate
Contract Type: Permanent, 35 Hours - Full Time
\n
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Harrogate branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
\n
What you’ll be doing
• Welcoming our lovely customers to the Branch.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
• You’ll be an ambassador for Virgin M...