The Spa at Low Wood Bay is a luxury resort facility in the heart of the Lake District. Recently awarded a 5 Star Luxury Bubble rating from The Good Spa Guide, we now have fantastic opportunities for you to join our enthusiastic and talented team To help create enjoyable and memorable experiences in our Spa as our faciality continues to expand and redevelop.
Here at Low Wood Bay spa, we have amazing infinity pools, luxury treatment suites, thermal cabins, premium spa brands and more importantly YOU to create enjoyable and memorable experiences for all our guests.
We now have fantastic opportunities for you to join our enthusiastic and talented team to help create enjoyable and memorable experiences in our Spa.
Why Choose Low Wood Bay Resort & Spa?
Simply put, why not work in arguably the best Spa in the Northwest We don't just look after our guests; we make looking after you a priority
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential. The position will offer you an opportunity to work in a beautiful location with spectaculars views across the Lake Windermere, and there is nothing better than to start your day with that view. You will be a part of an exceptional team of around 40 + employees which strives to deliver the best customer service to each other and to our guests.
About the job
Our team is motivated and they put incredible energy into providing exceptional customer service. In reward for your hard work, you will be able to access amazing benefit package detailed below and be a part of a team who cares for each other.
Our company benefits include:
* Monthly service charge/tips amounting to £100+ (based on full time)
* 50% Discount off food and beverage in English Lakes restaurants and bars
* 50 % Discount off Spa Treatments and Watersports Activities
* Complimentary Health Club membership for you and your family
* Additional holiday day for each year of service up to a maximum of 5 days
* Complimentary bed and breakfast stay for two people to celebrate your employment anniversary every year
* English Lakes gift vouchers, Spa vouchers and awards lunch presentation for each year of service
* Access to Personal Development Fund
* After 11 weeks you will receive a complimentary Bed and Breakfast stay for you and a guest
* Exclusive Flash Accommodation Sales - solely for team members, their family and close friends
Responsibilities of Spa Duty Manager
* Daily coordination, supervision, development and management of relevant team
* Maintain an exceptionally high level of quality and hygiene standard throughout the facility conducting daily inspections of the facilities
* To monitor, assess and respond to all customer feedback as necessary
* Be present at weekly Managers meetings reporting on the weekly activities & operations
* Where applicable develop and implement activities, promotions, events and services across the site
* To support the Spa Deputy & Manager in establishing and maintaining a regular programme of training and assessments for your team members.
* Maintain Pool Plant operations on a daily basis, adhering to company Health and Safety guidelines and government legislation, at all times providing a safe environment for staff and club users
Requirements of Spa Duty Manager
* An innovative and inspiring approach
* A warm, friendly and enthusiastic personality
* Excellent communication and organisational skills
* Previous supervisory experience - minimum of one year supervisory experience
* Preferably Pool Plant experience
* Flexibility in attitude, approach and working hours (to include weekends and evenings)
Note: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.
''English Lakes Hotels Resorts & Venues is an equal opportunity employer. We're committed to creating an inclusive environment for all candidates.
If you require any reasonable adjustments to support you through the application or upon successful selection for our interview process, please let us know. We're happy to accommodate your needs to ensure a fair and accessible experience.''
Job Type: Permanent
Pay: £14.27 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site parking
* Referral programme
Ability to commute/relocate:
* Windermere LA23 1LP: reliably commute or plan to relocate before starting work (required)
Work Location: In person