Overview
Coming soon to the heart of Mayfair, The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.
As Junior Butler, you will support the Butler team in delivering exceptional and personalised guest experiences throughout the guest journey. With a strong focus on attention to detail and guest engagement, you will assist in ensuring all service elements are seamlessly executed, creating memorable moments and exceeding expectations in a luxury hospitality environment.
Key Responsibilities
* Provide personalised support to guests, including delivering amenities such as tea, coffee and in‑room requests
* Assist in preparing for guest arrivals, including VIP rooms and personalised preferences
* Support pre‑arrival communication, including preparing guest notes and emails
* Coordinate with Front Office to escort and welcome guests, including early arrivals and VIPs
* Ensure all guest rooms meet the highest standards and align with guest preferences prior to arrival
* Maintain accurate guest preference records and update internal systems accordingly
* Assist with Butler service touchpoints, including in‑room arrangements and special requests
* Coordinate with Housekeeping, Engineering and Guest Services to fulfil guest requests efficiently
* Manage and follow up on guest laundry requests, ensuring timely collection and return
* Be present during key guest interaction points to anticipate needs and provide support
* Maintain clear communication with the Butler team and other departments throughout shifts
* Uphold St.Regis brand standards, service rituals and confidentiality at all times
* Ensure all tasks are carried out in line with company policies, health & safety standards and procedures
Core Competencies
* A genuine passion for luxury hospitality and delivering personalised, anticipatory Butler service
* Strong attention to detail, with a meticulous and proactive approach to guest preferences
* Excellent interpersonal and communication skills, with the ability to engage confidently and warmly with guests
* A high level of emotional intelligence, with the ability to anticipate needs and respond with discretion and care
* Strong organisational skills, with the ability to prioritise tasks effectively
* A collaborative mindset, working seamlessly with colleagues across departments
* Impeccable personal presentation, reflecting the refinement of the St.Regis brand
* Integrity, discretion and respect for guest privacy at all times
Qualifications & Experience
* Previous experience in butler service, ideally within a luxury environment
* A passion for personalised, anticipatory service
* Excellent interpersonal and communication skills
* Strong attention to detail and a proactive mindset
* Ability to work in a fast-paced, high-standards environment
* Confidence in handling guest requests with professionalism and discretion
* A collaborative approach and ability to work across multiple departments
* Professional presentation and a commitment to excellence
Benefits
* All categories include: Financial Rewards, Career Development, Wellbeing Support, and Recognition & Appreciation
* Competitive salary designed to recognise excellence
* Enhanced pension
* Life assurance
* Company sick pay
* Additional holiday allowance
* Access to BenefitHubs exclusive retail, wellness and travel privileges
* Friends & Family preferred rates at Marriott hotels worldwide
* Clear pathway for internal promotions and transfers
* Cross-department training to refine your craft and broaden your expertise
* Expert-led development programmes
* Continuous learning through structured programmes
* Premium e-learning platform access
* Be part of an exclusive pre-opening experience shaping the future of the property
* Private Medical Insurance
* Employee Assistance Programme
* Complimentary meals on duty, crafted with care and served in our staff restaurant
* Food & Beverage discounts across Marriott properties
* Year-round wellbeing initiatives and wellness activities
* Award programmes celebrating exceptional performance
* The Astor Awards
* Distinctive Moments celebration
* Long service awards
* Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
* Vibrant social calendar with team events and engagement activities
* Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer and committed to non-discrimination on any protected basis. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
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