Graduate IT Engineer, Bershire, 35-38k SaaS, Cloud, AI, Machine Learning, IOT, NLP, Data, Telecoms, Technology
As a Graduate IT Engineer, you will deliver exceptional technical support from first contact through to resolution. Work with customer-facing tech teams to help configure and provision cloud-based communication services. Gain hands-on experience in a real-world, fast-moving technical environment.
Responsibilities
* Service Configuration: Set up and configure customer omni-channel cloud communication services.
* Manage telephony and digital communication infrastructure for enterprise clients.
* Project Delivery & Coordination: Handle multiple concurrent provisioning projects effectively.
* Track progress and ensure technical tasks are completed efficiently.
* Prepare and execute test plans for storm cloud services, adapting to specific customer needs.
* Communication & Collaboration: Liaise with Project Managers to ensure timely delivery. Communicate clearly with internal teams and clients, with no technical jargon. Interpret customer orders and resolve any account or order-related queries.
Qualifications
* A Bachelor's Degree (2:1 or above) in a STEM subject (e.g. Computer Science, Engineering, Math, Physics). Other graduates would be considered, who have a keen interest in Technology, Software, and customer-facing experience.
* A real interest in a long-term career in technology. Strong analytical, communication, and customer service skills.
* Excellent IT skills and technical curiosity. Confidence to handle complex challenges in a fast-paced environment.
Why Apply
* Be part of a global, award-winning technology company.
* Learn from industry leaders in cloud communication.
* Get fast-tracked development in a client-facing technical career.
* Enjoy working in a collaborative, modern environment. Training, Development, Mentorship.
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