Your new company
Reporting to the team manager, you will support all administrative activities within the customs team. A significant aspect of the role is working to contractural terms with a range of customers.
Your new role
* Preparation and presentation of Import/Export Customs Documentation.
* Provide high quality customer service to both internal stakeholders & our customers.
* Use of Internal and External Computer Systems.
* Control / distribution of all relevant documentation.
* Resolution of customer queries / issues via email and telephone / root cause analysis, corrective & preventative actions
* Work within Customer SOPs
* Mailbox Management - incoming entry requests/other incoming communications
* Perform data validity check
* Tracker Management
* Queries - daily contact with customer counterpart/internal stakeholders to fill data gaps
* Escalate deviations to SOP to the External Customs Manager.
* Highlight repeated issues to the External Customs Manager
* Escalate issues were raised to the External Customs Manager for resolution.
* Work within defined SLA's, administer and process all invoicing for the Customs department and ensure they are processed, raised and dispatched in a timely manner.
To take responsibility for extra workload and provide cover for any staff absent due to sickness, holidays etc.
* Provide reports to management in accordance with agreed deadlines relating to profit and losses, credits, staff development and staff training.
What you'll need to succeed
* You are required to have an excellent level of literacy and numeracy.
* You ideally should be able to demonstrate experience in a similar role and working environment.
* Customer service experience
* High level attention to detail
* Ability to learn quickly and retain information
* Customer Focus
* Planning and Organisation
* Teamwork
* Comprehensive computer skills, including Word and Excel
* Excellent communication skills - both verbal and written
* Ability to work on your own initiative as well as part of a team
What you'll get in return
This is a full-time role from Monday to Friday.
Office-based
Temp for a min of 3 months - with a view to going perm (not guaranteed)
Salary £28k
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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