Job Description
Customer Service Advisor
Role Overview:
* Answering inbound telephone calls from the public
* Providing clear and accurate information on local authority services
* Resolving customer enquiries at first point of contact where possible
* Managing challenging or sensitive conversations in a calm and professional manner
* Logging calls and updating records accurately on internal systems
* Working to agreed service standards and targets
Skills and Experience Required:
* Professional and confident telephone manner
* Previous experience in an inbound contact centre or customer service environment
* Experience dealing with challenging customer behaviours
* Strong communication and listening skills
* Good IT skills and ability to use multiple systems
* Ability to remain calm under pressure and work as part of a team
Role Information:
* Temporary position until May, with the possibility of extension
* 2 positions available
* Full-time: 37 hours per week
* Part-time: 20 hours per week (Working hours can be discussed to suit individual needs)