Customer Experience Manager - Luxury Development
Join to apply for the Customer Experience Manager - Luxury Development role at deverellsmith
Customer Experience Manager - Luxury Development
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Join to apply for the Customer Experience Manager - Luxury Development role at deverellsmith
Customer Experience Manager - Premium Residential Scheme - Wembley
Salary: £45,000
Working Pattern: Monday to Friday
Location: On-site at flagship Wembley development
Be the Face of a Market-Leading Developer
We're looking for an exceptional Customer Experience Manager to join a highly respected and design-led developer, known for delivering some of London's most exciting residential schemes. With a track record of setting new standards in urban living, this developer is committed to quality, community, and customer satisfaction from first contact to final key handover - and beyond.
This role will see you based at one of their standout developments in Wembley, taking ownership of the customer journey post-exchange through to move-in, early aftercare, and defect management. It's an exciting opportunity for someone who loves being on-site, takes pride in quality, and enjoys the detail of making sure every home is handed over to the highest standard.
What You'll Be Doing
* Take full ownership of the customer journey from plot acceptance through to early aftercare
* Manage pre-completion inspections and post-handover snagging, ensuring every issue is captured and resolved swiftly
* Accompany trades on-site and liaise with contractors to ensure remedial works are completed
* Maintain and update technical trackers, snagging reports and handover documentation
* Communicate clearly and professionally with customers - booking access, arranging appointments and keeping them informed throughout
* Collaborate with the site and delivery teams to flag recurring issues and proactively improve the customer experience
What We're Looking For
* Previous experience in a customer care, defect resolution or snagging coordination role
* Ideally, experience working for a developer, contractor or in new homes delivery
* Organised, proactive, and a calm presence on-site - someone who takes pride in delivering an exceptional customer journey
* Strong admin and communication skills - confident managing trackers, emails and client liaison
* A team player with a can-do attitude, who genuinely enjoys helping people and solving problems
What We Offer
* £45,000 basic salary
* Monday to Friday working week
* A permanent, full-time role at one of London's most well-regarded developers
* On-site position at a landmark Wembley scheme, where you'll play a key role during completions and early occupation
* Join a business that is passionate about quality, people, and pushing the boundaries of urban design
If you're customer-obsessed, quality-focused and love being at the heart of a fast-paced, high-end development - this is your moment.
Apply now to become a key part of a leading developer's next chapter.
Seniority level
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