Former Tenant Arrears Officer
(Temporary maternity cover)
24 Hours per week
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public
We have a great opportunity to join a successful Income Team.
The role of Former Tenant Arrears Officer will be responsible for;
* Ensuring a high level of service is provided to our internal and external customers
* Achieving challenging targets working in a high performing team
* Driving income collection and resolve outstanding issues
* Debt recovery and responding to debtor’s queries, including former tenants’ arrears, garage arrears and rechargeable repairs
* Taking enforcement action as and when necessary
The skills, knowledge & experience required;
* Ideally with some working knowledge of debt recovery
* Previously worked in the social housing sector is desirable
* Excellent communications skills
* Empathy for individuals in financial difficulty.
* A full driving licence and vehicle are essential for this post