Who are you? You find welcoming people, solving problems, staying cool calm and collected and generally conversing with people a breeze! This role requires just that, from the first greeting to the, 'hope to see you again soon' departure, you understand hospitality and above all, how to make people happy. What's the role? Answering phones and managing online and phone reservations Perform all check-in and check-out tasks Welcome guests upon their arrival and assign rooms Liaise with our housekeeping staff to ensure cleaning of arrival rooms and stayovers Be knowledgeable of and able to upsell additional facilities and services Maintain updated records of bookings and payments Being a great communicator Living the ACI mission and values every day, being a role model for others *This is a 9 month contract position* Shifts range between 7am and 9pm, including some weekends. What's in it for you? Generous discount across all ACI sites on both food and drink Great share of tips and tronc Staff meals on shift ‘Live your life’, charity day off each year Wine at cost Anglian Country Inns Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot! If you think you have the relevant experience and want to join our friendly family please don’t delay and apply today