Job Description
Package Description
Alongside a competitive salary as stated above, you will also receive:
* Up to 15% discretionary annual bonus
* Annual performance-related pay review
* 11% pension contribution (3% from you, 8% from us; optional additional matched 3% contributions, e.g., 6% from you, 11% from us)
* 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
* Private Medical Cover
* Career development and progression opportunities; 22% of our vacancies in 2023 were filled internally
* A truly flexible hybrid-working arrangement
* A culture that promotes inclusivity, wellbeing, and rewards hard work
* Car Salary Sacrifice scheme
* Healthcare cash plan
* 6x salary death in service
* A personal GP service enabling video consultations with NHS-registered private GPs
* Employee Assistance Programme
* A range of shopping discounts from major high-street retailers
Job Introduction
We are seeking a dynamic, proven, and experienced Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division.
As our new Clinical Negligence Claims Manager, you will proactively manage an active clinical negligence claims portfolio, maximizing strategic thinking while handling files efficiently to achieve positive member and business outcomes.
Whether you're a qualified solicitor eager for in-house opportunities or an experienced Claims Handler seeking a change, this role offers diverse responsibilities in managing both medical and dental claims. You will engage with various claims, provide insights to members, and collaborate with panel firms. This is an opportunity to grow your career and make a meaningful impact.
Working within a multi-disciplinary team, your success depends on building trusting relationships with colleagues, internal stakeholders, and external panel firms, ensuring service delivery and claims performance meet expectations. Effective collaboration and prioritization are essential.
Supported by a technical development framework, you will develop your claims portfolio across different complexities, values, disciplines, and jurisdictions. You will also coach and support colleagues.
We offer a flexible hybrid working arrangement to promote work-life balance.About the Team/Day in the life
The Claims Team manages claims from inception to resolution, including instructing external solicitor firms and providing clinical input through Medicolegal and Dentolegal Consultants.
Main Responsibilities
As our Claims Manager, you will:
* Manage a caseload of claims end-to-end, appropriate to your experience
* Assess facts, law, apportionment, quantum, and costs to devise strategies
* Create and maintain accurate claims estimates
* Resolve apportionment issues effectively
* Gather documentation and evidence from members and witnesses
* Commission expert reports and counsel input
* Draft and serve responses and relevant documentation
* Engage in settlement negotiations and use ADR/mediation when appropriate
* Ensure smooth transition to in-house solicitors if needed
* Collaborate with external solicitors for strategic direction
The Ideal Candidate
We are looking for:
* An individual with proven understanding of Clinical Negligence law/claims and strategic claims management skills
* Experience in claims management or litigation within clinical negligence, personal injury, or professional negligence
* Experience handling high volumes of claims independently, with strong analytical, communication, and negotiation skills
* Excellent interpersonal skills, tact, and empathy
* Ability to manage a caseload of both dental and medical claims of varying complexity
* A desire to develop knowledge across multiple jurisdictions
We celebrate diversity, promote inclusivity, and aim to create a supportive work environment.
About The Company
Medical Protection Society (MPS) is a leading protection organization for healthcare professionals, supporting nearly 300,000 members worldwide.
As a not-for-profit, our members' premiums are protected and invested into improving our services and advocacy.
Our mission is to support safe medical and dental practice and to campaign for beneficial legal and regulatory reforms.
We empower our colleagues through leadership development, training, and peer support, encouraging ambition and resilience.
Next Steps
If you're interested, review the role profile and apply to join an organization that values its employees.
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