Operational resilience manager

Operational Resilience Manager
Edinburgh or Glasgow
Relaxed Hybrid and Flexible Working Environment £62,114 - £77,232 per annum + employer contributory pension and 42 days annual holiday
Introduction to the Role
Hays’ Cyber practice have partnered exclusively with Registers of Scotland (RoS) on the search for an experienced Senior Operational Resilience Manager to lead the development and embedding of operational resilience capability across aplex, digitally-driven public sector organisation.

This is a high-impact role focused on ensuring critical services remain available and recoverable during disruption. You will work at a strategic level to shape resilience frameworks, influence senior stakeholders, and build a culture of preparedness. This is an opportunity to establish and drive a resilience function with significant organisational visibility and influence.
About the Organisation Registers of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern. You can get an idea of their mission and culture by viewing this short video: Registers of Scotland Promotional Video - YouTube

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Registers of Scotland (RoS) is an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Their full-stack teams design, architect, and build all our registration products in-house, and they work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques.
What the Role Entails As Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotland’s land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.
In this role you will:

Lead the development and delivery of an organisation-wide operational resilience strategy

Identify, map, and manage business-critical services and their dependencies

Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuringpliance with ISO 22301 and Scottishernment expectations

Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity.

Establish and drive resilienceernance forums and stakeholder engagement

Collaborate across digital, cyber, risk, operations, and external partners to embed resilience practices

Provide oversight of business continuity, disaster recovery, and service resilience planning

Coordinate and deliver scenario testing ( cyber incidents, supplier failures) and embed improvements

Support or lead response activities during major incidents and drive post-incident reviews

Produce reporting for senior leadership on resilience posture, risks, and performance

Maintain resilience frameworks aligned to recognised standards andernance expectations

Drive continuous improvement in resilience capability, supplier assurance, and recovery performance

What I’m Looking For

Significant experience in operational resilience, business continuity, or disaster recovery

Experience aligning resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework.

Proven ability to operate as a subject matter expert and influence senior stakeholders

Experience inplex digital or cloud-based environments

Demonstrated experience leading or supporting responses to major incidents

Strong analytical, problem-solving, and critical thinking capability

Experience managing third-party or supply chain resilience and dependencies

Relevant professional certifications ( CBCI, MBCI, ISO standards) preferred

Benefits

Pension contribution of employer contribution

42 days annual leave

Flexible and hybrid working arrangements

Strong focus on professional development and career progression

Inclusive and supportive working culture

Opportunity to work in a highly impactful, strategic role shaping organisational resilience

Further information For further information relating to RoS, including:

Additional details on pay & benefits

The Civil Service Code

Use of AI in the application/recruitment process,

Please view our additional information page online: ww(w) Nationality and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and themonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here. ww(w) #4803134 - James Dilks