Customer Service Advisor
Zest4 Group Limited | Wilmslow, Cheshire
Hybrid Working (1 day WFH after probation) |
£25,100 + Bonus + Benefits
About Us
Zest4 is an award-winning unified communications provider supporting over 600 UK reseller partners. We're passionate about delivering cutting-edge solutions in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security—and we need talented people to help us do it.
The Opportunity
We're looking for a Customer Service Advisor who thrives on solving problems and building relationships. You'll be the go-to person for our wholesale channel partners and suppliers, handling everything from account queries to technical support. If you're someone who enjoys variety, loves helping people, and wants to work in a fast-paced, tech-focused environment, this could be your perfect role.
What You'll Do
Day-to-day, you'll:
* Be the first point of contact for partner inquiries across phone, email, and our ticketing system
* Manage in-life account changes—tariff updates, service modifications, billing queries
* Work closely with our technical, billing, and provisioning teams to get issues resolved quickly
* Build strong relationships with external suppliers and escalate when needed
* Keep meticulous records and spot opportunities to improve how we work
* Become a product expert across our range of telecoms solutions
What We're Looking For
Essential:
* Excellent communication skills—both written and verbal
* Confidence handling phone conversations with customers and suppliers
* A proactive, solution-focused approach to problem-solving
* Ability to juggle multiple priorities without breaking a sweat
* Solid Microsoft Office skills (especially Excel and Outlook)
Desirable:
* Experience in telecoms or B2B customer service (but we're happy to train the right person)
Why Zest4?
We offer:
* Hybrid flexibility to help you balance work and life
* Comprehensive training to set you up for success
* Real career progression—we love promoting from within
* A dynamic, supportive team where your ideas matter
* Competitive benefits package
Ready to Apply?
If you're looking for a role where no two days are the same and where your contribution genuinely makes a difference, we'd love to hear from you.
Apply now and take the next step in your customer service career with Zest4.