Overview
Care Coordinator – Camden (Office-based) – £30,000 per annum – Permanent, Full-Time (Mon-Fri, 8:30 AM - 5:00 PM) – On-call: 1 week in every 4-5 weeks (rota, approx. 10 weeks per year)
The Role
As a Care Coordinator, you'll play a key role in ensuring customers receive safe, reliable, and high-quality care in their own homes. You'll be responsible for managing staff rotas, supporting care workers, liaising with families and professionals, and making sure care is delivered in line with CQC standards and individual care plans.
Key Responsibilities
* Coordinate and manage daily care rotas for smooth, efficient service delivery.
* Allocate new referrals promptly and keep care plans updated.
* Arrange cover for staff absences, holidays, and unplanned leave.
* Match care assistants to customers based on skills, preferences, and location.
* Support care staff with clear communication, guidance, and supervision.
* Act as the first point of contact for care workers and customers.
* Carry out quality checks and ensure safeguarding and compliance standards are met.
* Maintain accurate electronic and paper records.
* Liaise with customers, families, and health & social care professionals.
* Participate in the out-of-hours on-call rota (after training).
About You
We're looking for someone organised, compassionate, and proactive, with the ability to thrive in a fast-paced environment.
Essential
* Previous experience in care coordination within domiciliary/home care services.
* Strong organisational and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Good IT and administrative skills.
* Knowledge of safeguarding, health & safety, and CQC compliance.
Desirable
* NVQ Level 3 (or equivalent) in Health & Social Care.
Why Apply?
* Be part of a supportive, close-knit, and sociable office team.
* Opportunity to make a real impact in the lives of vulnerable adults.
* Competitive salary and potential for professional growth.
If you're an experienced Care Coordinator ready for your next challenge, we'd love to hear from you. Apply today!
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