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Outreach gateway adviser: first-contact guidance

Eastbourne
Citizens Advice
Posted: 7h ago
Offer description

Citizens Advice is seeking a Gateway Adviser (Outreach) in Eastbourne. This role involves being the first point of contact for clients seeking support at various community locations, such as food banks and health clinics.

The successful candidate will greet clients, provide information, assist with forms, and make referrals, all while maintaining electronic records of client interactions. Digital proficiency and the ability to work both independently and in a team are essential. Previous experience in giving advice is desirable, but training will be provided.


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