Join our vibrant Charity Team asa Supporter Care & Administration Officer and play a pivotal role instrengthening relationships with our donors, volunteers, and communitypartners. Based primarily at our Charity Hub, you will act as the charitys CRMspecialist, ensuring supporter data is accurate, up-to-date, andGDPR-compliant, while delivering exceptional donor care.This varied role combines administrativeexcellence, financial accuracy, and fundraising support. You will process andacknowledge donations, manage internal NHS funding requests, and contribute tothe planning and delivery of fundraising events. Your work will directlyenhance hospital and community services, ensuring supporters feel valued andconnected to our mission.This role is for 15 hours per week and requiresflexibility to occasionally work off site to support events. Stronginterpersonal skills, attention to detail, and a proactive approach areessential. If you are passionate about making a tangible difference, enjoyengaging with a wide range of stakeholders, and thrive in a dynamicenvironment, this is the role for you.
Main duties of the job
As a Supporter Care & Administration Officer, you will be at the heart of our fundraising and supporter engagement activities. Youll provide exceptional donor care, ensuring every supporter feels valued and connected to our mission. Acting as our CRM specialist, youll manage, maintain, and report on supporter data, helping the charity make informed decisions and deliver impactful projects.You will handle a variety of tasks, from processing donations and NHS funding requests to supporting the delivery of fundraising events. Accuracy, attention to detail, and a proactive approach are key, as your work ensures financial and administrative processes run smoothly and compliantly.This role offers variety, collaboration, and the opportunity to make a real difference to patients, staff, and the wider community. If you enjoy working in a dynamic environment, engaging with a range of people, and contributing to meaningful charitable work, you will thrive in this position. Flexibility to support events will allow you to broaden your impact and experience.
About us
The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham
As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall
But don't justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making
All of our colleagues are key to our journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence
Certificates of Sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.
Job responsibilities
Please see attached the job description and person specificationfor the full details about the role and the responsibilities.
Person Specification
Qualifications
* Good level of literacy, numeracy and general education
* Minimum of GCSEs (or equivalent) in English and Maths Grade C/4 or above
* NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role
* Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
* Experience with CRM systems and databases, (preferably Beacon or equivalent charity/healthcare setting.
* Training in GDPR, data protection, or information governance
Experience
* Demonstrable experience in a supporter care, donor stewardship, or customer service
* Experience in charity administration including data entry, record keeping, correspondence
* Experience processing and reconciling financial transactions, including online donations and credit/debit card payments
* Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
* Experience of policy or process development to improve administration or supporter care
* Event administration and supporter/volunteer coordination experience
* Experience of working in a fundraising or NHS charity environment
knowledge
* Understanding of fundraising principles, donor journeys, and supporter engagement strategies
* Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook). A working knowledge of PowerPoint and Publisher
* Knowledge of GDPR and handling confidential/sensitive information with discretion
* Competence in generating supporter and income reports from a CRM
* Knowledge of Gift Aid and making claims
Experience
* Demonstrable experience in a supporter care, donor stewardship, or customer service
* Experience in charity administration including data entry, record keeping, correspondence
* Experience processing and reconciling financial transactions, including online donations and credit/debit card payments
* Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
* Experience of policy or process development to improve administration or supporter care
* Experience of working in a fundraising or NHS charity environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,485 to £30,162 a yearper annum, pro rata
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