To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.
The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.
The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,
4 phlebotomists / Healthcare Assistants
1 Pharmacy technician
Telephone Triage
Minor Surgery & Cryotherapy
Minor Ailment clinics
Respiratory Clinics
Ante-natal / Well baby / Mum clinics
A community midwife visits the main site in Willesden
2 x lead receptionist and facilities leads
2 x practice secretaries
Finance assistant
IT Data Analyst
Approx 20 admin, clerical and reception staff members
Scanning documents to the relevant software programme and logging them
Support administrative staff, providing cover during staff absences
Input data into the patients healthcare records as necessary
In addition to the primary responsibilities, the receptionist may be requested to:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
Scanning documents to the relevant software programme and logging them
Support administrative staff, providing cover during staff absences
Input data into the patients healthcare records as necessary
In addition to the primary responsibilities, the receptionist may be requested to:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
GCSE Mathematics & English (C or above);
AMSPAR Receptionists Qualification;
NVQ Level 2 in Health and Social Care;
Experience working in a health care setting;
GCSE Mathematics & English (C or above);
AMSPAR Receptionists Qualification;
NVQ Level 2 in Health and Social Care;
Experience working in a health care setting;
Primary Care Management Solutions Ltd
Law Medical Group Practice
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