Tenancy Compliance Advisor
Location: Peterborough, Head Office
Salary: £32,063 (In probation) rising to £33,750 plus car allowance
The Vacancy
Our client is delighted to be introducing two brand new positions into their Neighbourhood Management Team.
2 x full time Tenancy Compliance Advisers will join the Neighbourhood Managers with the purpose of promoting a positive landlord/ tenant relationship, based on compliance with the tenancy agreement, through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.
Core responsibilities include:
1. Responsibility for monitoring tenant compliance with 'property compacts’ designed to improve property conditions; developing positive relationships with residents to ensure that objectives identified within the property compact are met.
2. Understanding and implementing their standards for property condition fairly and consistently.
3. Identifying patterns of non-engagement, lack of progress and/or disguised compliance when addressing poor property condition and escalating to Neighbourhood Managers for further action.
4. Managing a caseload of anti-social behaviour cases requiring early intervention, namely neighbour disputes, parking issues and concerns for drug use/ smell th...