Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
About our Brand
Austen & Blake is a modern fine jewellery brand dedicated to celebrating life’s most meaningful moments. With showrooms across the UK, Ireland, Australia, and New Zealand, we are building a global brand known for exceptional craftsmanship, elevated customer experiences, and beautifully designed retail environments.
Our showrooms are not simply places to purchase jewellery. They are spaces designed for consultation, discovery, and celebration, where customers can explore our collections and create bespoke pieces to mark life’s most important milestones.
About the Role
The Retail Store Designer will be responsible for the concept, design and development of Austen & Blake retail environments, ensuring every showroom reflects the brand’s premium positioning while delivering a highly functional and memorable customer experience.
This role requires a strong design eye combined with a deep understanding of luxury retail environments, interior design, spatial planning and technical drawing. You will work closely with teams across the business including Retail Operations, Brand, Marketing, Property and Leadership to bring our retail environments to life.
The successful candidate will play a key role in helping us create beautiful, memorable and highly effective retail spaces as we expand our global store network.
How you’ll contribute
Retail Design & Concept Development
* Design elegant, premium showroom environments aligned with the Austen & Blake brand
* Translate brand strategy into physical retail environments that feel aspirational and welcoming
* Develop store concepts that elevate the customer journey and consultation-led experience
* Ensure every design reflects the craftsmanship, quality and storytelling behind the brand
Store Planning & Layout
* Produce store layouts, spatial planning and interior concepts for new stores and refurbishments
* Create environments that optimise customer flow, consultation areas and product presentation
* Design spaces that balance aesthetic beauty with operational functionality and commercial performance
Technical Design & Documentation
* Produce detailed technical drawings, floorplans and elevations for retail environments
* Work closely with architects, contractors and shopfitters to deliver projects to specification
* Ensure designs comply with relevant building regulations and retail standards
* Support the preparation of construction documentation and material specifications
Cross-Functional Collaboration
* Partner with Retail Operations, Brand, Marketing and Property teams on store development projects
* Work closely with visual merchandising teams on product display and storytelling
* Support leadership teams in developing future store concepts and retail innovation projects
Store Rollout & Execution
* Support the delivery of new showroom openings and refurbishments across multiple markets
* Manage timelines and ensure design integrity is maintained throughout the build process
* Conduct store visits and provide guidance to ensure execution matches the design vision
Brand Elevation
* Continuously refine and evolve the Austen & Blake retail environment
* Identify opportunities to enhance the in-store experience through materials, layout, lighting and design details
* Ensure consistency across all showrooms while allowing flexibility for local markets
Tools & Systems Experience
The successful candidate should have experience using industry-standard retail design tools, including:
Technical Design & Drawings
* AutoCAD for technical drawings, layouts and construction documentation
* Vectorworks or similar architectural design software
* Experience producing detailed floor plans, elevations and technical specifications
* SketchUp or similar 3D modelling tools
* Rhino or equivalent modelling software
Design & Creative Tools
* Adobe Creative Suite including Photoshop, Illustrator and InDesign
* Ability to develop visual concepts and design presentations
* Experience working with project management tools such as Asana, Monday or similar
What success looks like
* Showrooms that inspire and deliver a premium, memorable customer experience
* Designs that balance aesthetic beauty, operational functionality, and commercial performance
* Seamless execution of store rollouts and refurbishments
* Strong cross-team collaboration and alignment across Retail Operations, Brand, Marketing, Property, and Leadership teams
Who we’re looking for
We are seeking a designer who combines creative vision with practical execution, someone who understands how design shapes both brand perception and customer experience.
The ideal candidate will have:
* Background in retail design, interior design or architecture
* Strong understanding of technical drawings, spatial planning and retail layouts
* Experience working with architects, contractors and shopfitters
* Excellent aesthetic judgement with a strong eye for materials, finishes and detail
* Strong understanding of how retail environments influence customer behaviour and experience
* Ability to balance design creativity with operational practicality
* Strong project management and communication skills
* Ability to collaborate across multiple teams and stakeholders
* Experience supporting multi-location store rollouts or retail expansion programmes
* Passion for creating exceptional customer experiences through design
What we offer
* Join a fast-growing business where your contributions matter and your ideas are valued
* Work in a supportive, transparent environment that encourages innovation and excellence
* Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home
* Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm
* Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
* Enjoy your birthday, with an extra day of leave to celebrate
* Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
* 25 days annual leave + bank holidays
* Enhanced maternity and paternity leave entitlements
Equal Opportunity
We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply.
Our Commitment to Diversity & Inclusion
At Austen & Blake we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
#J-18808-Ljbffr