About the Job We are seeking a highly motivated person to join our Credit Control Team within the Finance and Planning Department at the University of Northampton (UON). The successful candidate will proactively plan and execute strategies for chasing both commercial and student debtors in line with the UON Debt Management policy. The post holder will be expected to deal directly with students and commercial customers by email, telephone, and in-person to identify reasons for non-payment and negotiate successful collection outcomes with them in an empathetic and supportive manner. The successful candidate will promote and maintain excellent working relationships with other stakeholders including internal Academic and Professional Services colleagues. This role will report directly into the Head of Income. We require you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you wish to, which can facilitate greater freedom and autonomy. The successful candidate would be expected to work on site, within the Finance office 2 to 3 days per week depending on meeting commitments. About You Credit Control experience is ideal but not essential. Experience of working in a customer facing role would be an advantage, particularly student facing. Knowledge of the U4BW/SITS systems would also be very useful in this position but full training will be given. Qualifications Essential; - GCSE’s or equivalent in Maths and English at grade C (or equivalent), or above. Finance & Planning The Finance & Planning team is responsible for the provision of wide range of financial services across the University, including procurement, budgeting, financial planning and analysis, accounting, treasury and cash management, the management of income, accounts payable and credit control services. The Finance and Planning team strive to support the University’s strategic objectives by ensuring financial stability and providing accurate and timely financial information to internal and external stakeholders. The Income/Credit control team are responsible for the allocation and reconciliation of all Income received by UON, supporting its strategic objectives and operational requirements. We have a committed team who deliver exceptional, sector leading services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change. About Us At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff. Our People Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best. Our Values - Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel. - Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment. - Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential. - Trust: We build relationships based on respect, transparency, and shared goals. Together, we are creating a future where our community, our work, and our impact truly make a difference. Right to work All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria we regret that we are unable to offer sponsorship at this time. Equality We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships. Together @ UON Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change. Commitments Include: 1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive. 2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support. 3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics. UON’s Major Commitments: - Disability Confident - Standalone Pledge - IHRA Working Definition For more details, visit: Equality and Diversity at UON