Overview
An exciting opportunity has arisen for a full-time Receptionist within the Adult Community Division supporting our clinical teams at Carholme Court. This is a busy post dealing daily with patients, carers, staff and visitors, in person and via telephone. The site receives a high volume of telephone enquiries, along with dealing with postal mail, deliveries and routine administrative tasks. If you have good communication skills including excellent telephone manner, are able to keep calm, whilst working under pressure, have good computer skills, including Outlook and are organised and above all a team player, then this opportunity could be for you.
Post is site based for 37.5 hours per week, 9am - 5pm Monday to Friday. Interviews will be held in person on Tuesday 23 September.
Responsibilities
* Provide reception and administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate.
* Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism.
* Respond to queries and incoming calls daily, which may be non-routine and can involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.
* Ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding data protection and information governance.
* Manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams to a high standard of quality and accuracy.
* Have knowledge of Trust electronic systems including RiO, Datix, Supply Chain, PlanetFM.
Qualifications and Skills
* Essential – NVQ 2 or equivalent qualification and/or previous experience in a similar role
* Essential – GCSE in English, grades A-C or 9-4 or equivalent
* Essential – ECDL or equivalent
* Essential – Proficient in Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management
* Desirable – Proven experience in a similar role or environment
* Desirable – Knowledge of Trust clinical systems
Experience
* Essential – Experience of working in a busy office or reception environment
* Essential – General administrative background, preferably within an NHS setting
* Desirable – Knowledge of Trust clinical systems
Benefits and Additional Information
* Early access to Psychological Therapies and Physiotherapy
* Competitive annual leave allowance
* Car leasing scheme
* NHS pension scheme
* Free eye tests
* Money saving options through our salary sacrifice scheme
* Discounts on major high street retailers and restaurants
Details: Date posted 10 September 2025 | Band 2 | Salary £24,465 a year per annum | Contract: Permanent | Working pattern: Full-time | Reference number: 274-11652-AC
Location
Carholme Court, Long Leys Road, Lincoln, LN1 1FS
Get in touch
Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Gron Radley, Team Manager via email at Gron.radley@nhs.net
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
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