Position
We are looking for an experienced IT Support Engineer to join our team for a 6-month period providing first and second line support to our onsite and remote employees. Reporting to the Head of IT and working within the IT Support team you will be responsible for managing tickets and providing support and guidance to users on a range of hardware and software focused primarily on the Microsoft ecosystem.
Key Responsibilities
* Monitoring the IT ticket queue; logging, categorising, and prioritising issues.
* Performing investigations to identify issues with connectivity, hardware, and software.
* Performing new starter onboarding and equipment handovers.
* Configuring and testing hardware.
* Creating and managing user accounts.
* Generating and maintaining documentation.
Requirements
* Demonstrable experience with Microsoft Windows and MacOS operating systems.
* Good working knowledge of Microsoft Office and M365.
* Familiar with Microsoft Active Directory and Entra ID.
* Experience working with Microsoft Intune.
* Good understanding of networking, DNS, DHCP and VPNs.
* Operate with a high level of attention to detail.
* Proactive and take ownership of your work.
* Strong organisational skills.
* Comfortable working collaboratively with a wide range of teams and internal and external stakeholders.
Anything Else?
* Experience with Microsoft security products and services.
Benefits
This role offers a great opportunity to join our Systems Team, working for a successful, growing company with a recognised global brand and huge potential and vision. Working with us on our growth journey provides the chance to see first‑hand how your individual contributions as part of a dynamic team influence the success of our business. We want to see you grow with us. We're committed to creating a culture where contributions are recognised, careers grow and people thrive together. Through a clear career framework and ongoing development, we can help you unlock your full potential.
We also offer generous benefits, including a contributory pension, private dental and medical cover.
We work in a hybrid environment where employees combine working remotely and working from the office to facilitate a high-performance working environment - with the ability to collaborate effectively and build a cohesive team bond whilst being able to focus and deliver quality results. With this in mind, you will need to easily be able to commute to Cambridge and / or London.
RealVNC is an equal opportunities employer, committed to staff welfare and professional development.
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