General Info
* Location:
Primarily remote (UK-based) with access to our Central or Greater London office spaces
- Working Days & Hours Days:
Tuesday-Saturday | Hours:10:00 - 18:00
- Reports to:
Co-Founder
Salary & Benefits
* Base Salary:
£25,000 – £28,000 per annum
- Quarterly Performance Bonuses
- Flexible, Remote-First Working Culture
- Structured Career Development Plan
- Ongoing Training, Coaching, and Mentorship
- Join a High-Growth SaaS Start-Up
in the beauty, wellness, and barber space at an exciting stage
- Commission - Earn for all new sales
About THAT TIME
THAT TIME is one of the UK's fastest-growing SaaS booking platforms for salons, barbers, and aesthetic clinics We help thousands of professionals manage appointments, clients, and payments — all commission-free
We're growing fast and expanding internationally, and we're looking for an
Operations Specialist
who can wear multiple hats — customer care, onboarding, and admin — to help us deliver world-class service while keeping our operations sharp and scalable.
If you're the kind of person who
spots issues before they explode
, loves solving problems, and thrives in a fast-moving startup, keep reading
Why Join THAT TIME
* Join a high-growth startup transforming the beauty and wellness industry
* Work directly with the founders — get visibility, autonomy, and impact
* Rapid growth and progression opportunities for top performers
* Fun, driven, no-BS culture — we move fast, own our outcomes, and celebrate wins & learn from our losses
What You'll DoCustomer Care & Success
* Be the first point of contact for salon owners and partners via WhatsApp, chat, and email
* Handle support queries with speed, empathy, and precision
* Build and maintain canned replies, help guides, and templates to scale support
* Track key metrics like response times, satisfaction scores, and churn indicators
* Identify trends in feedback and share actionable insights with the product and sales teams
Onboarding & Sales Support
* Manage post-sale onboarding from signup to "fully live"
* Ensure every new account is correctly set up — services, staff, booking links, and payments
* Liaise with sales to follow up on new clients and re-engage drop-offs
* Deliver training calls and Loom tutorials to help salon owners master the platform
* Build and refine onboarding processes for faster, smoother activations
* Maintain accurate onboarding reports and highlight improvement areas
Founder & Operations Support
* Support the founders with scheduling, event coordination, and day-to-day admin
* Assist with special projects, launches, and operational follow-ups
* Be the "glue" across teams — ensuring nothing slips through the cracks
You'll Also Get Involved In
* Documenting internal processes and workflows
* Pulling key metrics and building weekly reports across support, onboarding, and usage
* QA testing new platform features before launch
* Supporting events, salon meetups, and community engagement
No two days will look the same — one day you'll be solving a client issue, the next you'll be testing a new feature or coordinating an event launch
What You Bring
* 2–4 years of experience in operations, customer success, or admin (preferably in SaaS or startups)
* Exceptional communication and organizational skills
* Tech-savvy and comfortable learning new tools fast (Freshdesk, Trello, Calendly, Zoom, etc)
* A proactive, ownership mindset — you see what needs doing and make it happen
* Strong attention to detail and an ability to stay calm under pressure
* A balance of professionalism and hustle — polished when needed, scrappy when it counts