Contract Management Specialist
KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Chief Manufacturing and Supply Officer
A global leader in the medical device and technology industry, Olympus has been focused on making people's lives healthier, safer, and more fulfilling for over 100 years. Our products and solutions help diagnose, prevent, and treat illnesses, support scientific research, and ensure safety.
Our purpose is to make lives healthier, safer, and more fulfilling by supporting cutting-edge medical procedures and scientific discoveries. Our core values include Patient Focus, Integrity, Innovation, Empathy, and Impact, which are shared across all Olympus employees and guide our actions.
As a Contract Management Specialist, you will work within the Service Contract Operations Department, collaborating with Service Contract Sales to manage complex contract administration and post-contract management. Your responsibilities include managing Service Contracts end-to-end, preparing customer offers, making amendments, processing purchase orders, and invoicing. You will be part of the Service Contract Operations team within the Medical Service Business Unit, comprising over 100 employees including Field Engineers, Service Coordinators, and Support Managers.
Your responsibilities
1. Implement and adhere to all applicable regulatory and quality requirements as per the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
2. Ensure compliance with all Health, Safety, and Environmental requirements outlined in the HSE Manual, Policies, and Objectives.
3. Prepare complex pricing proposals, raise Service Contract proposals, and communicate effectively with customers.
4. Manage Service Contracts from initiation to completion, including amendments and performance monitoring.
5. Support field staff with administrative tasks as needed.
6. Manipulate large data sets using Excel and QlikView.
7. Maintain and update data within corporate systems and spreadsheets.
8. Handle incoming customer inquiries via telephone and other channels.
9. Provide support to other department areas as required.
10. Undertake ad hoc analysis and tasks as assigned.
11. Minimum of 2 years' experience in a complex administrative role.
12. Experience in customer support and understanding customer needs.
13. Ability to collaborate across teams and form agreements.
14. Excellent communication skills for explaining complex information clearly.
15. Ability to manage multiple work streams effectively while maintaining customer focus.
16. Commitment to our core values: Patient Focus, Integrity, Innovation, Impact, and Empathy.
Benefits
* Competitive salary and generous annual leave entitlement.
* Private medical cover eligibility.
* Comprehensive pension scheme.
* Annual health check with BUPA.
* Employee Assistance Program for health and wellbeing.
* Subsidised staff restaurant and free parking at HQ.
* Discounted gym and wellness memberships, retail discounts, and cashback offers.
Further information
We value diverse perspectives and encourage all qualified candidates to apply, regardless of gender, nationality, ethnicity, religion, age, disability, sexual orientation, marital status, or other personal characteristics.
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