Be the voice of a World Class Sports hape the future of a Global Sports brand
West Midlands
Office based.
Were looking for a Champion Customer Service Specialist
someone who thrives in a fast paced environment, owns every customer interaction, and delivers standout moments for fans to remember.
Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless extra mile mindset.
Your Mission
Be the frontline voice via email, messaging, and phone
with speed, accuracy, and warmth
Resolve issues swiftly, from courier delays to special requests, turning challenges into wins
Protect our Trustpilot excellence, maintaining a five star standard every time
Build lasting relationships with both new and returning customers
Stay organised
manage data entry and keep response times sharp
Who You Are
Equipped with solid Customer Service experience in a demanding and fast paced set up.
A natural communicator who thrives under pressure
Solution focused, empathetic, and professional in every interaction
Happy to flex hours
evenings and weekends are part of the big match mentality
Proud to uphold exceptional standards for speed, accuracy, and care
The Rewards
£40,000
£45,000 base + performance bonuses
Career growth with a global market leader
Staff discounts, casual dress, and free parking
Company events & a team driven environment
Ready to deliver world class service for a world class brand?
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