Front of House & Customer Service Advisor
Guildford
£28,000 – £30,000 + Commission (OTE £32,000)
Are you passionate about delivering exceptional customer experiences in a premium, fast-paced environment? We’re working with a well-established, high-end beauty clinic in Guildford that’s expanding its team and looking for a polished, personable Front of House professional to be the face of their brand.
This is a fantastic opportunity to join a growing business where no two days are the same, and where your people skills, organisation, and commercial awareness will be truly valued.
What you’ll be doing:
* Creating a warm, professional welcome for every client and ensuring a seamless check-in experience
* Managing appointments, handling enquiries, and confidently recommending services and products
* Supporting therapists by coordinating schedules and keeping the clinic running smoothly
* Maintaining accurate client records and managing bookings via the system
* Assisting with stock control and retail sales
* Supporting daily operations and end-of-day processes
* Working closely with the Clinic Manager on a variety of tasks
What we’re looking for:
* Previous Front of House, reception, or customer-facing experience (ideally within beauty, wellness, or healthcare)
* A proactive, organised, and self-motivated approach
* Strong communication skills and a natural ability to build rapport
* Confidence using systems such as Outlook, Word, and booking platforms
* A positive, “can-do” attitude with a genuine interest in the beauty industry
* A desire to learn, grow, and progress within a successful business
What’s on offer:
* £28,000 – £30,000 basic salary + commission (OTE circa £32,000)
* 28 days holiday (including bank holidays), increasing with service
* Pension scheme
* Staff discounts on treatments and products
* Commission on retail sales
* Clear opportunities for career progression within a growing organisation
Working pattern:
Full-time, 5 days per week, including one weekend day.
If you thrive in a client-facing role and enjoy being part of a supportive, high-performing team, we’d love to hear from you.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.