Are you ready to take the next step in your career with a challenging and rewarding role? We are currently seeking a highly motivated Litigation Officer to join our clients Banking & Credit Management team in Ipswich. This full-time position offers a competitive salary along with a comprehensive benefits package. About the Role: As a Litigation Officer, you will play a pivotal role in managing residential mortgage accounts that are progressing through litigation due to arrears. Your day-to-day responsibilities will include: Manage a caseload of accounts through the litigation and term expiry process, by making outbound calls and handling inbound calls from customers in arrears, analysing their circumstances to find the best solution for their account. Ensure that customers are fully informed of payment obligations and payments are collected in line with the lender’s terms and conditions, along with any Court Orders agreed. Understand the terms and conditions of a borrower’s loan and ensure clear communication of these to the borrower. Report any issues proactively, making recommendations and offering balanced, technical opinions when analysing a borrowers circumstances. Adhere to processes and delegated authorities set by the company and their clients. Liaise professionally with clients, third parties, and internal departments. Maintain accurate, up-to-date information on customers and loans within company’s systems. Meet all quality and performance-related targets. Assist with projects as directed by the Team Leader, meeting deadlines, and achieving objectives. What We Need from You: Experience in mortgage debt collection and handling loans in default. Strong communication skills and a customer-focused approach. Knowledge of mortgage loan documentation and financial regulations. Ability to work effectively within a team and meet performance targets. Desirable Skills and Experience: Previous experience in litigation. Knowledge of court documentation and procedures. A Law degree. Why Join? This role is not just a job: its a career opportunity in a fast-paced and dynamic environment. You will be part of a supportive team that values your contributions. The client offers great career development opportunities, along with benefits such as: 25 days holiday plus options to purchase additional leave Competitive pension scheme and life assurance Private health care (depending on role), Access to wellbeing resources and various social and recreational activities They client is very passionate about providing exceptional service and finding effective solutions for our clients. If you share the passion and have some of the skills, Id would love to hear from you.Apply Today! Don’t miss out on this opportunity to advance your career by submitting your CV to be today or contact Sophie Clarke (at Reed in Norwich) to find out more.