Associate Director, MXDR Engineering
Manchester, Cheltenham or London
Summary
The purpose of this role is to lead a global engineering team that performs the implementation and technical support of our MXDR solutions at client infrastructures. The global team is made up of several sub teams that all contribute to global pipelines of implementation projects, support requests and health monitoring issues at client deployments.
In this role you have responsibility over a team of potentially more senior Engineers and Technical Consultants. Some of whom have line management responsibilities. The Associate Director sets objectives and drives change & innovation. They are accountable for upholding high standards of excellence and will work with peers in management during escalations. Depending on the service they will align and collaborate with related service teams, Product Managers and Service owners.
Responsibilities
1. Lead a global implementation and support engineering team responsible for delivering and maintaining MXDR solutions and related platforms across client infrastructures.
2. Collaborate with senior leadership teams to align strategies, processes, and priorities that enable seamless support for customers and internal stakeholders.
3. Ensure global consistency in ways of working, processes, and collaboration across regionally deployed teams for both implementations and BAU operations, including health monitoring.
4. Oversee escalation management and change governance, ensuring effective resolution of critical issues and robust processes for client-driven changes.
5. Manage capacity and resource allocation to maintain globally acceptable levels of engineering expertise, ensuring timely support for implementations and ongoing operations.
6. Drive team development and knowledge growth through mentoring, training, and capability building, fostering a culture of excellence and continuous improvement.
7. Optimize engineering processes and service delivery models, ensuring scalability, efficiency, and alignment with evolving business and client needs.
8. Provide strong leadership and stakeholder engagement, balancing strategic objectives with operational execution to deliver exceptional client outcomes.
What we are looking for in you
9. Has relevant expertise and skills to assist team leads, senior engineers and consultants in decision making.
10. Experience leading Global teams.
11. Strong leadership and project management capabilities;
12. Exceptional client engagement and problem-solving skills.
13. Often has multiple industry-recognized certifications relevant to cybersecurity and leadership roles
Ways of working
14. Focusing on Clients and Customers.
15. Working as One NCC.
16. Always Learning.
17. Being Inclusive and Respectful.
18. Delivering Brilliantly.
19. Looking Externally
Our company
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us?
What do we offer in return?
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
20. ⏰Flexible working
21. 💸 Financial & Investment
22. Pension
23. Life Assurance
24. Share Save Scheme
25. Maternity & Paternity leave
26. 🙋🏾Community & Volunteering Programmes
27. ⚡ Green Car Scheme
28. 🚴 Cycle Scheme
29. 🧑🏻🤝🧑🏻 Employee Referral Program
30. 🧘🏻 Lifestyle & Wellness
31. 🎓 Learning & Development
32. 👨🏿🦽 Diversity & Inclusion
So, what’s next?