JOIN US - Guest Services Assistant (Full Time 40 Hours/Week)
Holiday Inn Express London Limehouse
Part of the RBH Hospitality Management family
At RBH, we believe our people are our greatest asset. Thats why we prioritise their wellbeing, individuality, and growth. Our commitment to diversity, sustainability, and creating a supportive environment has earned us a place in the Top 30 Best Places to Work in Hospitality and were just getting started.
Were passionate about what we do and were always on the lookout for dynamic, motivated people to join us on our journey.
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT
As a Guest Services Assistant at Holiday Inn Express London Limehouse, youll be at the heart of the guest experience. This is a full-time role (40 hours per week) with a mix of front desk and food & beverage responsibilities ideal for someone who thrives in a varied, fast-paced environment.
What youll be doing:
Greeting guests with warmth and efficiency at check-in and check-out
Handling bookings, payments, and guest queries with accuracy
Providing local recommendations and personalised service
Supporting smooth communication with housekeeping and maintenance teams
Assisting with F&B service, including:
Serving at the bar
Helping in the kitchen during breakfast
Breakfast hosting duties such as welcoming guests and keeping the service area clean and stocked
Keeping the front desk area professional and welcoming
Managing calls, emails, and guest requests efficiently
Going above and beyond to ensure every guest has a memorable stay
WHAT WE NEED FROM YOU
Were looking for someone who brings energy, passion, and professionalism to the role. Ideally, youll have:
At least 1 year of experience in a hotel environment
Proven customer service experience
Knowledge of Opera PMS (preferred, but not essential)
A naturally friendly and approachable personality
Strong multitasking and communication skills
A genuine can-do attitude and desire to make guests feel at home
Flexibility to support F&B operations when needed
The ability to stay calm under pressure and solve problems on the go
A team player mindset, ready to jump in wherever youre needed
OUR HOTEL
Holiday Inn Express London Limehouse is perfectly located for both business and leisure travellers, offering a relaxed and welcoming atmosphere for guests from around the world. As part of the IHG family and RBH Hospitality Management, our team delivers exceptional service that brings guests back time and again.
OUR BENEFITS
We believe in rewarding our team with a benefits package that truly works for you:
Discounted hotel room rates for you, your friends & family
An extra day off for your birthday
Enhanced maternity, adoption & shared parental leave
30% F&B discount across RBH hotels
Refer a Friend scheme earn up to £1,250 annually
Wagestream choose how and when you get paid
Employee Assistance Programme for wellbeing support
Regular social and wellness events
Free meals on duty (worth over £1,000 per year!)
...and much more!
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We embrace diversity and foster an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know .
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