Job overview
An exciting opportunity has arisen for an Patient Pathway Co-ordinator in Dermatology working in the admissions team.
You would be working within an established team to provide administration support to the clinical team and improve patient pathway.
You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team.
You should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service.
The role is very demanding, you will be expected to be a core member of the Dermatology team.
You will have previous NHS experience, a flexible approach to work and always maintain a high level of professionalism.
Main duties of the job
The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Working for our organisation
We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with.
They are benefitting from a new (we were the last acute trust in London to introduce one) and our maternity services have been by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the
We run a in Ilford; an in Hornchurch; and Community Diagnostic Centres (CDC) at and at. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can and more than 400 of them are on our Ofsted accredited. We’re proud to be a employer.
Some of the positive changes we’ve made are captured in .
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/ Qualifications
Essential criteria
1. Knowledge of full range of administrative policies and procedures
Skills/ Abilities
Essential criteria
2. Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Personal Qualities
Essential criteria
3. Demonstrates excellent interpersonal, verbal and written communication skills
Desirable criteria
4. Proactive, takes own initiative
5. Flexible, responsive approach to work.
If you have problems applying, contact
Address Queen's Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Telephone 01708 435000 5936