1st Line IT Support Engineer (Cloud) 1st Line IT Support Engineer (Cloud) Taunton, Somerset (Hybrid-working) Up to £28,000 per year Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service Desk Act as first point of contact via phone, email or chat function Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications Carry out daily system checks and asset management tasks Contribute to knowledge base documentation and process improvements Undertake training to build technical skills and certification GCSEs (including Maths and English) or equivalent Knowledge of IT systems, ticketing tools and service desk operations A-levels, BTEC or IT-related qualifications are desirable Microsoft 365 administration knowledge Experience within a managed service provider highly desirable NB: A valid UK Driving Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 1st Line Support Engineer (Cloud) on a permanent basis to join their busy service desk team that is on a successful growth path. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently and maintaining an excellent customer service at all times. The successful candidate will also assist with user training, process documentation and occasional onsite support. Applications: To learn more about our client and this great opportunity on offer working as a 1st Line IT Support Engineer (Cloud) based in Taunton, Somerset; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV ( john@isr.uk.com ) and I’ll call you back to discuss the role in more detail? Please call John Noonan here at ISR on 07719 919 860 to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology sector?