Job overview
Currently there is an exciting opportunity within the BHRUT Information Technology Department for a Telecoms Senior Lead (B7) for two days a week.
Reporting directly to the Infrastructure Manager, you will provide and deliver the highest possible server technical support to our customers and potential customers, by working as a member of the Telecoms Team to ensure all, incidents, service requests, changes are executed in accordance to the BHRUT’s SLA’s.
You will act as a specialist in the Telecoms infrastructure field, whilst Supporting and maintaining BHRUT Telephones, DECT phones and bleeps.
You will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships. You will also support services and help deliver Telecoms Team projects in line with informatics PMO.
Key Responsibilities
• Working as part of the Telecoms Team, the Telecoms Senior LEad will be responsible for managing the daily, weekly, and monthly Telecoms support checklists
• Working as part of the System’s 3rd line technical support team, to provide the highest level of technical support remotely and over the phone. Troubleshooting various levels of complexity ICT support tickets.
• Ensure Support tickets, Service requests, Changes are always documented and completed within the agreed Service level agreements.
• Working with customers and engineers to resolve ongoing technical issues (Root Cause Analysis)
• Maintain and apply patch updates/upgrades to all server / SAN systems (including Windows Updates / HP Firmware updates / VMware Updates / SAN Storage firmware updates
• Maintain and replace any faulty Server / SAN Storage Hardware with hot spares stocked by ICT.
• Ensure backups are consistent and stored securely at appropriate locations.
• Ensure that core applications are kept up to date according to the latest release.
• Ensure all devices are secure, have antivirus installed and are up to date.
• Ensure all devices are encrypted with BHRUT encryption software.
• Create, manage, and deploy installers to deploy 3rd party applications or fixes.
• Create, manage, and deploy Gold Build images for BHRUT devices.
Main duties of the job
The Telecoms Senior Lead will be responsible for delivering and maintaining a highly effective telephony services to ensure the provision of an efficient and reliable 24 hour, 365 day service by Barking, Havering, and Redbridge University Hospitals NHS Trust (BHRUT).
The post holder will provide specialist support in the operational management, implementation and maintenance of Telephony communication networks and projects, assisting in the provision of continuous and acceptable service to all end users, including management and supervision of approved third-party service providers and contractors as well as support of Telecoms Analysts.
This role will provide technical expertise within the Telecoms field by identifying, recommending, developing, implementing, and supporting cost-effective technology solutions for all aspects of the Trust and its customers and working closely with other members within the team and department, troubleshooting issues and working on complex projects.
The post holder will provide and deliver the highest possible telecoms technical support to our customers and potential customers, by working as a member of the Telecoms support team to ensure all, incidents, service requests, changes are executed in accordance with the BHRUT’s SLA’s this will include but not limited to telephony, paging and associated voice and non-voice contact systems.
The telephone systems are managed services (QH is provided by Atos/Unify via the PFI company whilst KGH is provided directly by Atos/Unify to the Trust).
Out of hours issues are reported to the telephone and network providers by the switchboard team who are provided with written procedure for this purpose.
Working for our organisation
We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with.
They are benefitting from a new (we were the last acute trust in London to introduce one) and our maternity services have been by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the
We run a in Ilford; an in Hornchurch; and Community Diagnostic Centres (CDC) at and at. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can and more than 400 of them are on our Ofsted accredited. We’re proud to be a employer.
Some of the positive changes we’ve made are captured in .
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/ Qualifications
Essential criteria
1. Educated to degree level or equivalent work experience.
2. Management training or management qualification (e.g., ILM) or equivalent experience of managing a team.
3. Evidence of continuing professional development pertaining to the post.
Desirable criteria
4. Vendor certification relating to network and/or telecoms
5. PRINCE2 Certification
If you have problems applying, contact
Address Queen's Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Telephone 01708 435000 5936