It service desk analyst - 1st line - manchester

IT Service Desk Analyst - 1st Line - Manchester

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a company in Manchester.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

Experience required:

• 6-12+ months experience in a similar 1st line IT support role.
• Experience in a commercial customer facing role (e.g. a call centre) with a degree in computing and evidence of a proactive interest in IT support will also be considered.
• Working with helpdesk software, MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication and interpersonal skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

Job Role Responsibilities:

• Friendly and supportive helpdesk / telephone support for hardware and software issues.
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Of...