12 hours ago Be among the first 25 applicants
Working Hours: 17.5 Hours Per Week (Monday, Wednesday, Thursday)
Contract Type: Part-Time, Temporary for 18 months
Closing Date: 27 January 2026
Interview Method: Face to Face
This role is subject to
* 2 References - where possible we require 3 years' history.
* Proof of Manchester Residency - Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
* DBS ( Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
* Qualification - Language Proficiency evidence of one of the following languages: Czech, Farsi, Hungarian, Polish, Romanian, Somali
About The Service
M-Four Communication & Language Support Service (M‑FOUR CALSS) helps Manchester City Council communicate better with people from ethnic minority and disabled communities. Our goal is to remove language and cultural barriers so everyone can access council services and information equally.
What We Do
* We provide interpreters for over 60 spoken languages and British Sign Language (BSL).
* We translate documents and publications into different languages, Braille, and other accessible formats.
* We work with all council departments to make sure information is available to everyone.
* We train and manage a team of interpreters, translators, and language specialists, working with universities and other partners to promote careers in language services.
* We aim to make Manchester a leader in language and cultural diversity.
Why It Matters
Our work supports the Council’s vision of equality for all and contributes to the city’s growth—socially, culturally, and economically. We help ensure everyone has an equal chance to benefit and contribute to life in Manchester.
About The Team
The Multilingual Business Support team plays a key role in achieving these goals and supporting council policies.
We would love to hear from you if you have experience of:
* Multi-tasking and have experience of working under pressure, organising your workload and meeting deadlines
* Ability to engage with stakeholders to identify information needs and to know how to obtain relevant information
* Handling enquiries/queries (written or verbal) from a wide range of people — internal and external customers, and freelance vendors — in a friendly and professional way.
* Working independently to resolve queries and knowing when to escape to management when required, following the organisations process and timelines.
Essential Requirements For The Role
* The ability to speak in at least one of the following languages: Czech, Farsi, Hungarian, Polish, Romanian and Somali, and evidence this with a proficiency qualification
* Working with various organisation and stakeholders, using the right language when needed.
* Looking for ways to develop yourself and improve the service.
* Promoting diversity and inclusion in everything you do, making sure everyone gets fair treatment and equal access.
* Numeracy and literacy to a level that you can undertake calculations and respond to emails and enquiries.
Desirable Requirements That Would Be Useful In This Role
* Experience of working on Microsoft packages in preparing spreadsheets and responding to email accurately and confidently.
* Experience of Business Support and Administration.
* Being flexible when things get busy or priorities shift.
* Completing paperwork and correspondence to a good standard and on time.
Benefits We Offer
* Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
* A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
* Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
* Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
* Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
* A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
* Up to 3 days volunteering leave - Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats: Our ReciteMe tool can be accessed through the Accessibility tools button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
Requirements
* Members of the Armed Forces members or veterans
* Current or former care leavers
* Have a disability or long-term condition
We’re a Disability Confident Employer, Offering
* A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
* Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
* A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What We Will Need From You If You're Successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
Required
* Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
* References: We’ll require references from your current and previous employer(s).
* Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
* Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
* Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other Relevant Information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Calculate your take home pay
Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.
Privacy Notice
#J-18808-Ljbffr