Subject Access Clerical Officer
The closing date is 16 June 2026
We are seeking a highly organised and detail-oriented Subject Access Clerical Officer to join our busy Subject Access Team. This role is essential in ensuring that requests for access to medical records are handled efficiently, accurately, and in full compliance with relevant legislation.
Job summary
Provide administrative support, manage telephone/email enquiries, liaise with stakeholders, verify and process subject access requests, maintain GDPR and Health Records Act compliance, retrieve medical records, perform data entry, prepare correspondence, manage photocopying/scanning, review applications, support digital transformation, and train colleagues.
About you
- Excellent organisational and administrative skills
- Strong verbal and written communication skills
- Ability to work accurately under pressure and meet deadlines
- Attention to detail and high level of confidentiality
- Experience handling sensitive information, ideally in healthcare
- Basic knowledge of GDPR and other data protection principles
- Team player who can also work independently
Key duties and responsibilities
- Provide administrative support to the Subject Access team
- Handle telephone and email enquiries from internal and external contacts
- Liaise with healthcare staff, patients, relatives, police, local authorities, solicitors, and other NHS organisations
- Support the verification and processing of Subject Access Requests (SARs) ensuring statutory compliance
- Maintain understanding of GDPR and Access to Health Records Act 1990
- Retrieve medical records and diagnostic images for access requests
- Undertake accurate data entry on Trust systems
- Prepare and send correspondence (letters, responses)
- Carry out photocopying, scanning, and extraction of digital records for SAR applications
- Review completed requests before release to ensure legal and quality standards
- Perform daily postal duties (collection, sorting, outgoing)
- Contribute to the Trust's digital transformation initiatives
- Support and guide less experienced colleagues
- Undertake any other duties appropriate to the role
Essential qualifications
- English GCSE
- Computer literacy
- Customer service/administrator experience
Desirable qualifications
- NHS or public sector experience
- Friendly demeanor
Additional skills
- Good telephone skills
- Good team worker
Other requirements
Disclosure and Barring Service Check required under the Rehabilitation of Offenders Act.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Mid Cheshire Hospitals NHS Foundation Trust, LEIGHTON, MIDDLEWICH ROAD, Crewe, CW1 4QJ, United Kingdom
