Overview
Total Construction Training is recruiting for a Training Co-ordinator to join our team. This is a newly created position to support business growth.
The Training Co-Ordinator role is responsible for administering all aspects of the business portfolio through management of the end-to-end customer journey, from first customer contact, processing bookings, to post-delivery communication, payment and any ongoing support. This post will also ensure the successful delivery of the revenue targets and an exemplary level of customer service.
This role reports directly to the Directors and involves working in close collaboration with the Administration and the training team, who are responsible for the successful delivery of the business. The post-holder will also work closely with the finance team, preparing information for invoicing, tracking sales performance and playing a pivotal role in supporting the delivery by the operational team.
Main Accountabilities
* Responsible for the administration of the day-to-day customer service and journey
* To ensure all opportunities/sales enquiries are accurately recorded onto the CRM in a timely manner
* To ensure all opportunities are managed in accordance with the sales process
* To support the development of bids, proposals and solutions.
* Responsible for the coordination, preparation and scheduling of customers for all face-to-face, online and e-learning service delivery
* Manage the administration of effective service delivery.
* Coordination of resources required and liaison with external stakeholders as required (trainer, technology, interpreter, T&S, training venue, etc..)
* Provision of exercise support as and when required
* Coordination of Associate model, bookings and payments
* Support for trainers deployed, ensuring risk assessment and governance have been undertaken, and all mechanisms activated for their deployment.
* Provide accurate and timely data to support business information requests
* Provision of administration support to the team.
* Assure the successful delivery of projects through effective project administration, ensuring support for the planning, executing, monitoring, controlling, and closing out of projects.
What You’ll Need To Do The Role
* Proven organisational and problem-solving skills.
* Ability to proactively manage fluctuating workloads.
* Attention to detail and the ability to maintain the currency and accuracy of information.
* IT experience with an excellent working knowledge of Microsoft (including MS Teams for the provision of training delivery) and other commonly used IT packages, with the ability to quickly learn new systems.
* Demonstrate initiative, enthusiasm and commitment to high quality and standards.
* Ability to work unsupervised, under pressure, with conflicting demands of customers and colleagues.
* Ability to communicate effectively and confidently at all levels, using a variety of communication methods (spoken, written, behavioural) and to be assertive in communication when required.
* Ability to operate in a flexible, organised, consistent and committed manner.
* Willingness to learn new skills and accept responsibility.
* Ability to operate in a flexible, organised, consistent and reliable manner.
What We Offer
* Salary: salaries with annual reviews
* Pension: contributory pension scheme
* Holidays: 22 days annual leave, plus Bank Holidays
* Training and development: We offer a wide range of learning opportunities and a focus on internal progression
Total Construction Training is a family-owned company, covering the whole of the UK but with training centres in Redditch and Bromsgrove. Servicing the Construction and Waste industries, we are looking for an enthusiastic person to join our team.
Please reply with a covering letter outlining why you should be considered for the role.
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