1st Line Service Desk Analyst
£150 per day (umbrella)
3 month contract
Leicestershire
Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication channels.
Main Purpose
Our client's team needs a dedicated professional to provide first-line technical support and exceptional customer service. You'll be the first point of contact for users experiencing technical issues, ensuring efficient ticket logging and resolution within agreed Service Level Agreements.
Essential Skills & Experience
* Excellent customer service skills with a professional telephone manner
* Strong experience of logging and managing tickets through service desk systems
* Ability to communicate technical information clearly to non-technical users
* Self-motivated team worker with excellent communication and organisation skills
* Basic technical knowledge of common IT issues and resolutions
* Experience working in a customer service or support environment
* Ability to work under pressure whilst maintaining service quality
* Strong attention to detail when logging and documenting issues
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions, we try to respond to all applications personally, however, due to the high volume of applications, this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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