Customer Account Manager
Location: Bromborough, GB
Department: Customer Service
Full-time: Yes
Shift: Hybrid
Job Purpose
Working within the flexible packaging sector across the food, medical, and pharmaceutical supply chains, we are seeking an ambitious individual to join our Internal Sales / Customer Services team. This role involves proactively managing a defined customer base, delivering the highest standards of customer service, processing orders, managing stock, promoting our product range, and driving internal sales growth.
Job Dimensions & Scope
* Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders.
* Collaborate with sales teams to support and develop new business opportunities and onboarding management.
* Develop and maintain positive business relationships with the customer portfolio.
* Generate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.
* Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.
* Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.
* Ensure the customer has a positive experience while maintaining our commercial position.
* Maintain high levels of organisational effectiveness, communication, and attention to detail.
* Collaborate cross‑functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.
Major Challenges & Complexities
This fast‑paced role requires multitasking while maintaining focus on key KPIs and performance standards. Success depends on building and strengthening customer relationships, proactively identifying growth opportunities, and balancing service excellence with commercial objectives under tight deadlines and changing priorities.
Qualifications/Requirements
* Experience within a sales, customer service, or internal sales environment.
* Strong communication skills and ability to build effective relationships across a diverse customer base.
* Commercially aware, with the ability to identify opportunities to grow sales and add value.
* Highly organised, with the ability to prioritise and manage multiple tasks in a fast‑paced environment.
* Strong attention to detail and accuracy, particularly in order processing and stock management.
* Competent in Microsoft Office (Word, Excel, Outlook).
* Previous experience with Navision is an advantage; training is available.
* Exposure to manufacturing and/or packaging industries is an advantage.
* Proactive, self‑motivated, and results‑oriented approach.
* Ability to work collaboratively within cross‑functional teams.
Individual Attributes
* Team working
* Proactive and solution focused
* Ability to prioritise duties while maintaining flexibility
* Excellent communication skills
* Integrity
* Results focused
* Resilient
About Amcor
Amcor is the global leader in responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges worldwide, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers.
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