Company Description Title: Front of House Supervisor Location: The Pavilions, Bridgwater Road, Bristol BS99 6ZZ Salary: £28K Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Do you speak the language of coffee with passion, love and energy? Are you friendly, professional and efficient — with the ability to motivate a team by leading from the front? If so, this could be the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. As a Front of House Supervisor, you’ll play a key role in delivering exceptional service, creating unforgettable moments for our guests, and supporting your team to exceed expectations at every turn. You’ll combine hands-on barista excellence with day-to-day leadership, ensuring both people and standards are always at their best. You’ll support the smooth running of the coffee bar through effective stock management, including ordering, rotation and waste control, while driving sales through product promotion, strong visual standards and engaging customer service. You’ll support training and development within the team, sharing your coffee knowledge and service standards, and contribute to menu development through new launches, seasonal offers and continuous improvement. As a trailblazer in the hospitality industry, we are excited to welcome individuals who are passionate about great coffee, genuine service and inspiring a harmonious, collaborative team environment. We believe it is our people that set us apart. As part of our team, you’ll be supported in an inclusive environment that encourages growth and celebrates diversity. We’ll invest in your development through ongoing training, helping you build the skills and knowledge you need to thrive, while also ensuring a healthy work-life balance — because we believe people excel when they have the space to take care of themselves. If you’re a Front of House Supervisor who thrives on delivering extraordinary experiences, takes pride in developing others, and enjoys making a real impact on both service and sales, we would love to hear from you. Job Description Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded. Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards Share the story of our menu, and provide recommendations to customers and be aware allergen procedures Take pride in your workspace and be the benchmark in maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards Monitor the work of all colleagues and carry out appraisals, recognise training needs and potential as appropriate. Follow all health and safety and food safety guidelines and procedures Monitor stock levels and restock supplies as needed Use till systems for taking payments and customer orders Provide exceptional customer service and resolve any customer issues or complaints Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer Actively encourage colleagues to further develop themselves and seek out new trends. Qualifications Friendly, outgoing personality; a people person. Great work ethic and an even greater smile. Experience in creating a thriving and successful working environment Possess excellent supervisory and communication skills Good delegation and influencing skills Able to demonstrate team development skills Have the ability to display a real passion for food and customer service Passion for delivering outstanding customer service Perpetuates company philosophy and culture Works according to the BaxterStorey core values Have a contagious passion for coffee, tea and customer service You draw satisfaction from Leading a collaborative and inclusive team environment Ability to adapt to challenges and opportunities with a solution-oriented perspective Previous experience in a similar role, especially in the food service industry Leads the team in knowledge of food safety and sanitation practices Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.