The main purpose of a Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service
Key Responsibilities & Accountability
* Parts Sales
* Administration duties
* Ensuring Customer Satisfaction
* Promote a Parts team culture
* Parts Sales
* Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
* Answer customer queries & part information queries via phone, email & face to face interactions
* Research competitor pricing to ensure competitiveness.
* Prospect & research new selling opportunities.
* Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
* Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
* Packing & Shipping duties
* Ensure payment is received before shipping goods.
* Arrange collection by designated courier(s)
* Parts Administration
* Take full part in stock check activities.
* Provide customer data for input into Parts databases and assist in maintaining databases.
* Ensure all paperwork is completed accurately and promptly.
* Ensuring Customer Satisfaction
* Ensure continuously high feedback scoring for all relevant on-line shop areas.
* Work together with other members of the parts team to ensure the best possible service to customers.
* Communicate with customers and suppliers openly and honestly.
* Record and action customer complaints in line with Vospers policy.
* Implement and develop customer service systems.
* Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
* Promote a Parts Team Culture
* Maintain and contribute to a good and fair working environment for all staff.
* Work closely and openly with all staff and managers to achieve a team culture.
* Respect all staffs views and opinions.
* Deputise for other members of the team when required.
* Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.