Job title – Utility Services Supervisor Location – Ealing, London W5 Contract – 3-6 month Fixed-Term Hours – Full time 35 hours per week The Role Summary We’re looking for a proactive and experienced Supervisor to lead a small team of Utility Officers responsible for managing gas, electricity, and water accounts across a large housing portfolio. This team also supports the processing of council tax billing and ensures all charges and recoveries are handled accurately and efficiently. Key Responsibilities Team Leadership Supervise, support and motivate Utility Officers to meet service delivery targets. Organise daily workloads, allocate tasks, and monitor progress. Conduct regular one-to-ones, briefings and performance reviews.Operational Oversight Oversee utility billing, ensuring invoices are accurate and correctly allocated to budgets. Manage reconciliations, refunds, and service charge recoveries. Ensure compliance with housing regulations and internal policies. Collaborate with third-party providers and internal finance/operations teams.Resident & Stakeholder Engagement Support operational teams in resolving resident queries and complaints related to utility and service charge costs. Promote professional communication with colleagues across Finance, Operations and external partners.Reporting & Development Maintain accurate records of activity, incidents and performance. Report to s...